Corporate IT Support Engineer

Responsibilities

• Oversee the success of all corporate technology services in the region, including employee support (help desk), executive support, audio visual services, information security, and infrastructure and network troubleshooting;
• Provide break-fix support for PC and MAC users across a variety of IT infrastructure and technologies;
• Source, procure and purchase all hardware, software and peripheral needs for staffing and general infrastructure requirements;
• New hire hardware and software setups including all profiles, appropriate network access and user aliases;
• Manage, track  and renew all software licenses that Aera possesses and needs to acquire;
• Maintain and troubleshoot all wi-fi and wireless connectivity infrastructure;
• Manage key deliverables including storage, backup strategies, data transfers and cloud/streaming initiatives;
• Responsible for the operations of secure and highly available computing platforms, servers, and networks;
• Install, maintain, upgrade, and continuously improve Aera’s operating environment;
• Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment
• Identify business challenges and propose proactive technical solutions to resolve them;
• Work with Aera stakeholders and key business partners to design, influence and integrate technical solutions to support and enable effective Corporate Services;
• Collaborate with Technology counterparts across departments to identify best practices and lessons learned to drive operational efficiencies and future growth planning;
• Participate in IT strategic planning discussions related to potential future office locations;
• Oversee IT integration with multiple remote partners and offsite locations;
• Contribute to long-term strategies and business justification for additional IT resources to accommodate employee growth;
• Has a professional conduct in interaction with colleagues, collaborators and customers of the company, or when representing the company with any occasion.

About You

• Ability to multi-task and prioritize workload efficiently and effectively.
• Familiar with GSuite 
• Expert level knowledge of Mac, MacOS and Mac versions of applications
• AV Support experience
• High school diploma or equivalent
• 1-2 years’ experience in technology field
• MacOS proficiency
• Azure AD Experience
• Experience using remote access tools
• Ability to prioritize and understand urgency and impact
• Ability to write knowledge base articles
• Strong Customer Service skills
• Exceptional listening skills
• Excellent oral and written communication skills
• Highly motivated individual
• Ability to carry out the day-to-day functions of their job description independently
• Ability to compose grammatically correct, concise, and accurate notes
• Ability to work under pressure in a fast-paced environment
• Must be able to lift 30 pounds

Perks and Benefits:

• Stock Options: We believe every Aera team member should have a stake in our future success
•  Medical: A medical subscription to one of the main private healthcare clinic networks (Regina Maria)
• Employee Referral Program: Earn cash when your referrals get hired!
• Paid Time Off: Benefit from the beginning of 25 annual leave days
• Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages
• Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
• Work Schedule: We’re open to a hybrid work model, and can offer a flexible daily schedule depending on your role
• Note: We’re continuously re-evaluating these to offer the best for our Aeranauts, so these are subject to change for the better