Software Engineer, RT-CDP

The Opportunity

The Real-time Customer Data Platform (RT-CDP) empowers worldwide businesses to unify and activate customer data in real-time across channels, enabling personalized and impactful experiences for digital marketing at scale.  

We are looking for a Senior Software Engineer who combines technical expertise with strong problem-solving skills and customer-centric thinking. As part of the global Enabling team, you’ll deep-dive into the technical complexity of RT-CDP business flows, identify and build internal tools for enhancing the customer’s satisfaction. Additionally, you will contribute to core RT-CDP systems to enhance the solutions in a customer-oriented manner.

What You’ll Do:

• Advanced problem solving: Identify and bring to resolution customer and product issues related to RT-CDP, keeping a dual focus on both customers and technical quality at the same time.

• Collaboration: Partner with multiple teams from engineering, product management, and customer support to drive resolution of complex cases. Create a feedback loop to transform recurring implementation challenges into product improvements and feature development.

• Automatization and prevention: Build, optimize and automate internal tools and scripts to enhance the observability of complex business flows and prevent customer issues.

• Enablement and support: Provide expert guidance on platform functionality as well as technical directions for implementation decisions.

• Communication: Translate complex technical concepts into clear, actionable steps for multiple types of audiences, ensuring customers and collaborators are informed and empowered.

What you need to succeed:

• Bachelor's degree in computer science or equivalent experience: 5+ years of experience in the software development industry.  

• Backend Development: Expertise in backend technologies such as Java or Python applied for complex applications or platforms.  

• Data Management: Experience with SQL, NoSQL, and data modeling to analyze and address data-related issues.  

• Big data technologies: Experience in big data technologies such as Apache Spark, and proficiency in using tools like Jupyter and Databricks notebooks for data analysis and processing.

• API Integration: Expertise in RESTful APIs, OAuth, and system integrations to ensure seamless data flow and resolve integration issues.  

• Cloud & Distributed Systems: Familiarity with cloud platforms (e.g., AWS, Azure) and containerization tools like Docker and Kubernetes for managing scalable environments.  

• Monitoring & Automation: Experience with logging tools (e.g., Splunk, ELK) and monitoring tools (e.g., Prometheus, Grafana) for tracking system health and automating tasks.

• Analytical and Problem-Solving Skills: Strong analytical skills with a creative, out-of-the-box approach to solving technical challenges.

• Proactive Mentality: A passion for continuous learning and professional growth, demonstrating a proactive mentality towards problem-solving and development.  

• Product knowledge: Ability to understand enterprise level products end-to-end.

Bonus

• Experience with Adobe Experience Cloud: Previous experience in implementing or supporting AEC solutions, particularly with RT-CDP, Adobe Analytics, or related products.

• Digital Marketing Knowledge: Familiarity with the digital marketing ecosystem, including trends, technologies, and how customer data platforms (CDPs) integrate with digital marketing strategies.