Product Manager

Location: Houston, United States

Department: Product Team

Experience: 4 - 7 years

• Own the strategy and roadmap for, and the argument behind it. You bring the proposal to leadership and you defend it with evidence.
• Do the discovery that can only be done here: visit practices, sit with front-desk staff, join sales calls and QBRs, work the support queue often enough to know what actually breaks.
• Translate what you learn into problem definitions the squad can build against — sharp enough to act on, open enough to leave the solution to the team.
• Partner with the Product Owner daily during overlap hours. Their backlog should never be blocked waiting on a decision only you can make.
• Work with sales and customer success on what we’re losing deals over and what’s driving churn, and decide honestly which of those product should fix.
• Own pricing and packaging input for your area, working with leadership on how new capability reaches the market.
• Define success measures before we build, and report on them afterwards — including when the answer is that it didn’t work.
• Represent your area to the exec team and to customers, including the difficult conversations about what isn’t coming.

• 4–7 years in product management on a software product, with clear ownership of an area rather than a feature queue.
• Direct customer contact as a habit, not an event. You can describe your last five customer conversations and what changed because of them.
• Experience working with an offshore or distributed delivery team, and a real answer for how you kept it aligned.
• The ability to make a prioritization argument in writing that survives contact with an exec who disagrees.
• Comfort with data: you can build the analysis yourself when nobody hands you a dashboard.
• Enough technical fluency to discuss APIs, third-party integrations, and technical debt as trade-offs rather than obstacles.
• Willingness to be in dental practices regularly — this is not a role you can do entirely from a desk.

• Healthcare, healthtech, or another regulated environment — HIPAA, SOC 2, PHI handling.
• SMB or multi-location customers, where the buyer and the daily user are different people.
• Products built on third-party integrations you don’t control.
• Experience taking an AI-driven feature from concept to adoption.
• You’ve worked in or around a dental, medical, or veterinary practice. It shows.