Product Operations Contractor

Department: Product Management

Location: NYC

Employment Type: FullTime

Product Operations Contractor – UK Hours

New York City (hybrid, 3 days/week) | Contract, 40hrs/week |
Mon-Fri, 7am-3pm ET | Ongoing, paid hourly

About Adaptive Security

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures — marking NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

The Role

We're looking for a reliable, detail-oriented operations contractor to own account provisioning during UK business hours. This is an ongoing role with no fixed end date — we're building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

What You'll Do

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

• Fix and resolve flagged account issues as they come in

• Monitor the provisioning-issues channel during your shift and escalate appropriately

• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently

• Hand off cleanly to the core hours team at the end of your shift

Who You Are

• Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study

• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy

• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball

• Self-directed: comfortable working independently during your shift without constant oversight

• Interested in AI: curious about AI tools and use them to make your work faster and better

• Adaptable: comfortable in a fast-paced, high-growth startup environment

• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What We Offer

• A key role at a company redefining cybersecurity for the AI era

• Hybrid NYC office (ideally 3 days/week)

• A high-performance, supportive team where your contribution is visible and valued

• Access to resources and mentorship to grow your skills throughout your contract