Description

About Us

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 5 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Engineering at Ada

Everyone at Ada is an “Ada Owner”, this refers not just to the fact that you share in the equity, but also the expectation we have of you, and the agency you are given, to influence and shape our technical roadmap. True to our value of “Always Be Improving”, we are a team of folks who have the drive to grow themselves, and others around them, resulting in a challenging, but fulfilling environment.

With AI and LLMs central to our business, staying proficient and evolving alongside advancements in this field is crucial for success.

Our Role

As a Senior Software Engineer on our Voice team, you will be working with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap to deliver a best-in-class voice experience for our customers. Our team is focused on making it as easy as possible for Ada to be deployed in all the channels where our customers and their end users are having conversations.

About You

5+ years of experience as a Backend/Full Stack Developer
Proficient with backend technologies (Python and Node.js, Javascript is an asset)
Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc.
A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies.
Experience deploying code and strong developer operations
Experience working with public APIs to build reliable third-party integrations

Outcomes

Execute on our ambitious product roadmap
Provide your perspective and ideas to help level up our current development practices
Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

The expected salary range for this position is $129,264 - $171,478. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

Ada

Artificial Intelligence (AI) Chatbot Intelligent Systems Machine Learning SaaS Software

0 applies

1 views

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 452 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say

Ada

Senior Software Engineer