Description

About Us

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 5 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Engineering at Ada

Everyone at Ada is an “Ada Owner”, this refers not just to the fact that you share in the equity, but also the expectation we have of you, and the agency you are given, to influence and shape our technical roadmap. True to our value of “Always Be Improving”, we are a team of folks who have the drive to grow themselves, and others around them, resulting in a challenging, but fulfilling environment.

With AI and LLMs central to our business, staying proficient and evolving alongside advancements in this field is crucial for success.

The Role

As a Senior Software Engineer on the Training team, you will work with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and iteratively deliver the messaging platform that will drive more volume to our AI-driven CX platform, with the mission to make customer service extraordinary for everyone.

Our team values a high ownership mindset. As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems. You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap.

About You

4+ years of experience as a Software Engineer
Proficient with backend technologies (Python and/or Node.js)
Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience working on AI projects with 3rd party LLMs, such as GPT, Azure, Anthropic etc.
Experience working with public APIs to build reliable third-party integrations
Experience deploying code and strong developer operations
Commitment to personal growth and continued learning
Drive and willingness to make the people around you better
Self-starter, problem solver and strong communicator

Outcomes

Execute on our ambitious product roadmap by creating and implementing technical designs.
Provide your perspective and ideas to help level up our current development practices.
Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, fostering a collaborative community within the engineering organization and advocating for technical projects that make our systems better.
Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners.
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues, as well as work with your team to increase the reliability of our services.

The expected salary range for this position is $129,264 - $171,478 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

Ada

Artificial Intelligence (AI) Chatbot Intelligent Systems Machine Learning SaaS Software

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