As an Engineering Manager within our Application Engineering teams, you will be pivotal in leading a group of 5-8 engineers to elevate our automated resolution systems. This position is integral in ensuring our engineering efforts align seamlessly with our product visions, helping customers enhance the performance of their AI Agents and contributing to our underlying technological advancement. Your leadership will drive the development and integration of innovative solutions that meet the needs of our dynamic customer base, contributing directly to our goal of expanding our generative client portfolio.
About You
- You possess a robust product engineering mindset with a keen sense of prioritization, balancing speed and technical excellence.
- Familiarity with Python, Javascript, Kafka, MongoDB, DynamoDB, AWS systems and technologies or comparable stack
- With 5+ years of experience managing and scaling engineering teams, you thrive in coaching and mentoring engineers to achieve excellence.
- You demonstrate a strong ability to communicate and collaborate effectively with various levels of stakeholders.
- With a customer-obsessed approach, you are dedicated to delivering superior experiences and innovative solutions.
- Proficient in driving projects integrating complex systems and multiple technology stacks, you excel in environments requiring high adaptability and problem-solving skills.
- Experience in agile development environments, ensuring that your teams deliver on time and with a high level of quality
- Knowledgeable in modern software practices and tools, ideally with experience in AI technologies, knowledge systems and data pipelines
- Prior experience building data pipelines and interfaces for reporting systems
- Experience building APIs and knowledge of external LLMs
Outcomes
- Deliver an enhanced dashboard experience that empowers customers to understand how their AI Agent is performing and where they can provide more coaching or new capabilities.
- Lead projects focusing on the measurement of our core metric, Automated Resolutions.
- Lead projects focusing on ingestion and reporting of data from a diverse range of sources to enhance the accuracy and supporting metrics.
- Lead the delivery of our data strategy aligned with our technical direction.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian residents
- Development opportunities
The expected salary range for this position is $166,962 to $225,505 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
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