Project Coordinator – Web Scraping & Data Intelligence

Location: Ahmedabad, India

Department: Operations

Experience: 2- 5 years

Skills: Asana, XML, Power BI, IT Services, webscraping, XPath, Jira, JSON

• • Serve as the primary point of contact for assigned clients.
  • Build long-term relationships through proactive communication.
  • Understand customer business objectives and translate them into actionable requirements.
  • Handle customer concerns, escalations, and sensitive situations professionally.
  • Manage customer expectations regarding timelines, deliverables, and technical feasibility.
  • Conduct project kickoff meetings, requirement gathering sessions, weekly cadences, and review calls.
  • Maintain high customer satisfaction (NPS/CSAT) through consistent engagement.

• • Own the complete lifecycle of web scraping and data collection projects.
  • Coordinate with Developers, QA, Delivery Managers, and Sales teams.
  • Create project plans, milestones, and delivery schedules.
  • Track project progress and ensure timely delivery.
  • Identify risks proactively and implement mitigation strategies.
  • Maintain project documentation, trackers, and status reports.
  • Ensure adherence to SLAs and internal KPIs.

• • Gather and analyze client requirements in detail.
  • Prepare Scope of Work (SOW), BRDs, and project documentation.
  • Evaluate project feasibility with technical teams.
  • Identify dependencies, assumptions, and risks before project initiation.
  • Ensure clear communication of requirements across all stakeholders.

• • Coordinate with cross-functional teams to ensure seamless execution.
  • Motivate team members to achieve delivery goals.
  • Resolve conflicts effectively between teams and stakeholders.
  • Ensure accountability and ownership among team members.
  • Monitor team performance and provide constructive feedback.
  • Support knowledge sharing and continuous learning within the team.

• • Handle customer escalations with professionalism and urgency.
  • Investigate root causes of delivery or quality issues.
  • Coordinate with internal teams to implement corrective actions.
  • Communicate resolutions clearly and maintain customer confidence.
  • Minimize repeat escalations through process improvements.

• • Web Scraping methodologies
  • APIs (REST/JSON/XML)
  • HTML & DOM structure
  • Proxy management
  • CAPTCHA challenges
  • JavaScript-rendered websites
  • Data extraction workflows
  • Data validation
  • CSV, JSON, XML formats
  • SQL basics
  • Automation workflows
  • AI-powered extraction tools (preferred)

• • Analyze project risks before execution.
  • Recommend optimal scraping approaches.
  • Identify opportunities for automation and process improvements.
  • Drive continuous improvement initiatives.
  • Support business growth by identifying upsell and cross-sell opportunities.
  • Participate in project estimation and resource planning.

• • Identifying project bottlenecks.
  • Finding practical solutions under tight deadlines.
  • Making data-driven decisions.
  • Managing competing priorities effectively.
  • Handling ambiguous client requirements.
  • Working calmly under pressure.

• • Prepare Daily, Weekly, and Monthly project reports.
  • Track project health metrics.
  • Maintain dashboards and project documentation.
  • Report risks and escalations to management.
  • Ensure compliance with internal SOPs.

• • Exceptional customer relationship skills
  • Excellent negotiation abilities
  • Strong stakeholder management
  • Ability to build trust with enterprise clients
  • High emotional intelligence
  • Customer-first mindset

• • Excellent verbal communication
  • Outstanding written communication
  • Strong presentation skills
  • Confidence in customer meetings
  • Professional email etiquette
  • Active listening skills
  • Ability to explain technical concepts in simple business language

• • Strong analytical thinking
  • Data interpretation
  • Root cause analysis
  • Logical reasoning
  • Decision-making ability
  • Attention to detail

• • Team coordination
  • Conflict resolution
  • Ownership mindset
  • Accountability
  • Time management
  • Decision making
  • Ability to influence without authority

• • Web Scraping
  • APIs
  • JSON
  • XML
  • HTML
  • CSS Selectors
  • XPath
  • SQL (Basic)
  • Microsoft Excel
  • Google Sheets
  • Jira
  • ClickUp
  • Trello
  • Asana
  • Power BI (Preferred)

• • Bachelor's degree in Engineering, Computer Science, IT, Business Administration, or related field.
  • Certification in PMP, Scrum, Agile, or Project Management is an added advantage.

• • Web Scraping Industry
  • Data Intelligence
  • Market Research
  • Competitive Intelligence
  • Data Engineering Services
  • SaaS
  • IT Services

• • Customer Obsession
  • Ownership & Accountability
  • Strategic Thinking
  • Analytical Mindset
  • Problem Solving
  • Adaptability
  • Leadership
  • Team Collaboration
  • Decision Making
  • Negotiation Skills
  • Risk Management
  • Resilience Under Pressure

• • On-Time Project Delivery
  • Customer Satisfaction (NPS/CSAT)
  • Client Retention
  • Response Time to Customer Queries
  • Escalation Resolution Time
  • First-Time Right (FTR)
  • Quality of Requirement Gathering
  • Team Utilization
  • Process Compliance
  • Revenue through Upsell/Cross-Sell Support
  • Reduction in Delivery Escalations
  • Project Profitability Support

• • Builds strong, long-term relationships with clients.
  • Communicates confidently with enterprise customers and senior stakeholders.
  • Understands both business and technical aspects of web scraping projects.
  • Anticipates risks and resolves issues before they become escalations.
  • Leads cross-functional teams effectively without direct authority.
  • Delivers projects on time while maintaining high quality.
  • Thinks strategically, acts proactively, and consistently exceeds customer expectations.
  • Contributes to process improvements and business growth through operational excellence.