What your day could consist of:
- Be the lead relationship manager for a group of named channel partners and grow the revenue impact of your book of business
- Liaison with the Partner Community and Advocacy team on campaigns, engagement, and nurturing
- Develop expertise in ActiveCampaign’s platform and solutions to be able to coach, support, and challenge your partners to grow
- Develop a deep understanding of the partner’s business and recommend ActiveCampaign’s features and functionality that will best enable them to meet their and their client’s objectives
- Design and implement strategies and processes to maximize partner revenue and increase overall partner satisfaction to minimize churn and identify cross-sell, up-sell, and growth opportunities
- Partner with internal teams to ensure the partners needs are being met; coordinating with technical support, sales, marketing, finance, operations, and product teams
What is needed:
- 5-7 years of experience in SaaS customer success or account management with a strong preference for MarTech channel sales
- Previous experience in sales pipeline management and forecasting
- Passionate about providing an exemplary partner experience and building mutually beneficial and lasting relationships
- Demonstrated understanding and application of effective service and selling strategies
- Exceptional organizational and communication skills – both verbal and written
- Desire to serve as the voice of the partner and collect feedback to drive continuous improvement across all ActiveCampaign channel programs
- Demonstrated ability to deal with rapid change and be a strong team player
- Ambitious, consistent, and willing to try multiple avenues to achieve goals
- A professional interested in gaining or growing experience in the high-demand field of channel partner management
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