Application Engineer

Location: Cincinnati, OH, us

Company Description

A dynamic international company known for its industry leadership, expertise and hard-working team environment. 

Job Description

• Deliver solutions for customers by identifying how the Products can be implemented at their sites to meet their business needs.

• Collaborate onsite with the client to install our the products.

• Provide effective recommendations and consult with client through a firm understanding of the current software suites, applications, and integrations as well as the desired outcomes.

• Provide technical customer support via telephone, email, or by other electronic communication methods.

• Diagnose performance issues by evaluating complex bugs and utilizing that information in the development and testing of solutions.

• Help facilitate the sales process by communicating how the products can be implemented or modified to fulfill a customer’s needs

• Collaborate with internal project teams to help define, develop, and introduce new software applications.

• Develop and deliver presentations regarding the technical aspect of our applications and provide training to internal and external stakeholders Secondary Functions

• Keep management informed of any problems, competitor issues, or other factors affecting our products and make recommendations for improvements/changes.

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Support effective working relationships with our staff and with a network of technical resources.

• Support colleagues in related product areas via awareness, collaboration, information exchange, providing backup support, and assistance as required.

• Perform other duties as assigned. Supervisory Responsibility This position has no supervisory responsibilities. Requirements/Qualifications Education/Experience:

Must have a high school diploma/GED with 3 years’ experience with programming and configuring Programmable Logic Controllers (PLC). Bachelor’s Degree in a Technical field preferred.

Required Skills/Competencies: - Comprehensive understanding of system networking, hardware and software interactions allowing for the development of solutions to complex technical issues.

 - Experience working with human machine interfaces (HMI) on CNC machines and factory floor equipment

- Proficiency in software applications required in the performance of job duties (Microsoft Office Suite, Microsoft Project, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.