Department Manager, Professional Services Americas
Location: USA - Remote
Time Type: Full time
Job Description
Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution.Acronis offers Professional Services for our Service Providers and Enterprise users to support the design, implementation, and on-going operations of Acronis' cybersecurity, RMM, backup, disaster recovery, and other data protection solutions across cloud, virtual, and physical environments. We are committed to delivering high-quality services that ensure reliable protection and fast recovery.
The Professional Services Department Manager will oversee the delivery of hybrid MSP deployments and complex enterprise projects, driving operational excellence customer success. This role owns business growth, P&L, resource planning, and team development for the Americas region (NAM & LATAM). We’re seeking a strategic leader with strong experience in enterprise software implementations, solid business and financial acumen, and deep technical expertise in cybersecurity and infrastructure. The ideal candidate is results-driven, collaborative, and thrives in a fast-paced, matrixed environment.
WHAT YOU'LL DO
- Lead Professional Services, Project Delivery, and Technical Account Management functions for the Americas region (NAM & LATAM); define KPIs and drive performance
- Partner with Sales on pre-sales activities (RFPs, proposals, strategic deal structuring)
- Own regional financials, including revenue, margins, and customer satisfaction
- Manage delivery of complex implementations, ensuring projects meet scope, timeline, and quality standards
- Build, mentor, and develop a high-performing team spread across both NAM and LATAM
- Develop resource planning strategies aligned with business growth
- Drive process improvements, tools, and service offerings
- Manage escalations and ensure timely resolution of critical issues
- Maintain reporting on delivery performance, KPIs, and strategic initiatives
WHO WE'RE LOOKING FOR
- 4+ years of experience leading teams responsible for enterprise software solutions delivery
- Proven experience managing complex implementations for MSPs or enterprise customers
- Technical expertise in cybersecurity, RMM, backup, disaster recovery, storage, or infrastructure
- Strong operational management, project management, consulting, technology, and process improvement skills
- Strong business and financial acumen (P&L, forecasting, revenue targets)
- Excellent stakeholder management and communication skills (including C-level)
- Experience in matrixed organizations and cross-functional collaboration
- Willingness to travel up to 30%
- Fluent English required; Spanish, Portuguese, or French is a plus
- Bachelor’s degree or equivalent experience in a relevant field (CS, IT, etc.); PMI certification is a plus
WHO WE ARE
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances
The US pay range for this position is $115,000–$165,000. This range reflects the minimum and maximum total target annual compensation for this role across all U.S. locations. The actual compensation offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, and geographic location.
In addition to competitive compensation, this role includes a comprehensive benefits package featuring medical, dental, and vision coverage, flexible spending accounts (FSA), disability and life insurance, a 401(k) retirement plan with company match, and a generous vacation policy.
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