Manager, Design & Technical Services, Americas – Luxury

Location: Toronto, ON, ca

Company Description

As Manager, Design & Technical Services, Americas – Luxury, you play a pivotal role in supporting the execution of the region’s luxury development and renovation projects by ensuring operational clarity, tracking, and cross-functional coordination. Acting as a strategic right hand to the VP, you oversee project progress, internal reporting, and departmental communications while liaising with internal teams and external partners. This role combines strategic oversight with high-level operational support—requiring a unique blend of organizational excellence, communication savvy, and design-driven intuition.

Job Description

Main Responsibilities

Project Tracking & Strategic Reporting

• Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
• Oversee timely updates on project status, pipeline activity, and critical milestones across the region.
• Compile, manage, and present internal reporting on hotel openings, team workload, and departmental KPIs.
• Fees tracking & P&L monitoring.

Cross-Functional Communication

• Serve as a key liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.
• Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
• Support preparation and delivery of strategic planning briefs, business updates, and reporting packages.

Team Support & Operational Planning

• Assist in drafting and coordinating Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.
• Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
• Provide calendar and logistics support to the VP, including meeting preparation, scheduling, note-taking, and follow-ups on assigned tasks.

Organization & Administrative Excellence

• Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
• Coordinate team activities, events, and key departmental communications.
• Ensure responsiveness to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.

Stakeholder Engagement

• Interface confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.
• Ensure a high standard of professionalism and brand representation in all correspondence and documentation.

Qualifications

• Highly organized, with strong ability to manage multiple workstreams and meet deadlines.
• Exceptional written and verbal communication skills, with an ability to distill complex project updates into clear, actionable insights.
• High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Skilled in crafting compelling, brand-aligned presentations and supporting visual storytelling.
• Comfortable navigating finance and project budget documentation (e.g., P&Ls, capital planning, etc.).
• Strong attention to detail, confidentiality, and interpersonal judgment.
• Adept at working independently as well as collaboratively across departments.

Additional Information

• Office based: Toronto, ON
• The Ontario base salary range for this position is $75,000 - $90,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
• This position is currently vacant and we are seeking a qualified candidate to fill it.
• We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgement. Hiring decisions at every stage of recruitment are ultimately made by humans.