Mid-Level Developer

Location: Washington, DC

Department: 55411449 - AFS

Who you are:

We are seeking a Mid-Level Developer to support the design, configuration, and development of applications and workflows on the platform. The ideal candidate has solid hands-on experience developing with , embraces AI-assisted and AI-driven development practices, can work from moderately defined requirements, and delivers reliable, maintainable solutions following platform best practices. This role supports application development, enhancement, troubleshooting, and integration work as part of an agile team.

What you do:

• Design, develop, and configure custom applications, workflows, UI components, and platform features within .
• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
• Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
• Use AI-assisted development techniques to auto-generate scripts, Flow Designer logic, and integration payloads from plain-language requirements.
• Build and configure Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. • Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into workflows via Integration Hub or REST APIs to enable intelligent automation.
• Design and implement prompt engineering strategies within 's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using 's ML plugin. 
• Write unit tests and assist in developing automated test suites using ATF.
• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
• Work on defect resolution, enhancements, and operational support needs.
• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
• Stay current with platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

What you need:

• 3+ years of software development experience.
• 2+ years hands-on development experience on the platform.
• Strong proficiency with JavaScript and familiarity with 's server/client scripting model.
• Demonstrated experience using AI coding assistants (GitHub Copilot, Codex, or similar) to accelerate and improve development work. 
• Working knowledge of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques applicable to the platform.
• Hands-on experience with 's AI/ML capabilities — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is strongly desired.
• Experience with ATF or other automated testing approaches.
• Ability to interpret functional requirements and turn them into technical specifications and working features.
• Strong verbal and written communication skills.
• Excellent analytical and troubleshooting skills.
• Certified System Administrator (CSA).
• Bachelor's degree in Computer Science or another technical field — or equivalent experience.

Nice to have:

• Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) in ITSM, ITOM, or a related domain.
• Experience integrating OpenAI, Azure OpenAI, or other LLM APIs with enterprise platforms.
• Familiarity with RAG (Retrieval-Augmented Generation) patterns for grounding AI responses in organizational data.
• Experience with Python or other scripting languages for AI/ML pipeline support.
• Exposure to Now Assist configuration, skill building, or generative AI feature rollout.
• Master's degree in a technical field (preferred but not required).