Custom Software Engineer

Location: Pune

Time Type: Full time

Job Description

Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Account Delivery Management
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The Senior Manager for multi-ERP and technology delivery lead will play a pivotal role in leading diverse technical and administrative Managed Services teams, overseeing delivery and driving productivity and automation initiatives across the organization. This individual will serve as a key liaison between technical teams, functional and business stakeholders, ensuring high-quality delivery of services and fostering growth opportunities in concert with Sales. The Senior Manager will be responsible for engaging with mid-market customers, identifying transformational opportunities, and supporting the expansion of our practices.

Roles & Responsibilities:
- Lead and manage multi-ERP (Infor /Salesforce/ServiceNow) technology and admin teams ensuring effective collaboration and delivery on business objectives.
- Ensure Delivery excellence by meeting delivery priorities and automation initiatives defined for Managed services customers.
- Lead business development initiatives to expand and grow the practice with help of department leadership and Sales
- Lead Managed services and projects for 50+ mid-market ERP customer base.
- Oversee the planning, execution, and successful completion of large and complex MS projects, including setting milestones, tracking KPIs, and ensuring delivery within scope, budget, and timeline.
- Drive productivity improvements and champion the adoption of Artificial Intelligence (AI) , automation tools and best practices across teams and processes.
- Successfully lead and implement management priorities like profitability and optimization initiatives and facilitate adherence to HR policies within the team.
- Conduct regular customer business review meetings to understand requirements, manage expectations, and ensure alignment with client business goals.
- Work closely with Sales to identify and seize opportunities to expand services and grow the practice, including pre-sales support and solution presentations.
- Mentor and develop team members, fostering a culture of continuous learning and professional growth.
- Maintain up-to-date knowledge of relevant technologies, ERP modules, and industry trends to inform strategy and execution.
- Ensure compliance with company policies and promote a culture of diversity, equity, and inclusion within the teams


Professional & Technical Skills:
- Experience in leading teams with ERP and Cloud products – Infor/Salesforce/Oracle/SAP (at least 2-3), AWS/OCI Cloud, Databases, ServiceNow
- Certification or hands-on experience in any 2 - Infor/ServiceNow/Oracle/SAP ERP systems.
- Knowledge of automation platforms and productivity enhancement tools.
- Strong business acumen and experience working closely with Sales, Pre-Sales, or Practice Development teams.
- Previous experience in a consulting environment or with managed services providers is a plus.
- Commitment to fostering an inclusive and equitable work environment.
- Good to have experience in implementing AI integration projects on IT systems.



Additional Information:
- 15+ years of experience in IT, ERP administration, or technology management, including at least 8 years in a leadership role managing large cross-functional teams.
- Demonstrated experience leading large projects and delivering on productivity and automation KPIs.
- Strong understanding of Oracle/SAP/Infor technology to bridge gaps between Functional, Database and Infrastructure teams for smoother deliveries.
- Familiarity with project management methodologies and documentation standards (e.g., AIM methodology).
- Excellent interpersonal, communication, and stakeholder management skills.
- Analytical and results-driven mindset, with a proven track record of driving process improvements
- This position is based at our Pune office.
- Certification or hands-on experience in additional Oracle/SAP/Infor modules or related ERP systems
- Bachelor s degree in computer science, Information Technology, Business Administration, or related field advanced degree preferred

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.