Automation Lead

Location: Ho ChiMinh, Viettel Building

Remote Type: Hybrid

Time Type: Full time

Job Description

About the Role
Accenture is on a mission to revolutionize managed services through intelligent automation and operational excellence. As an Automation Lead, you will play a pivotal role in defining automation strategies, building and leading a high-performing team, and delivering impactful solutions for clients. This role combines management, engineering, and innovation to drive efficiency, scalability, and measurable client value.

Key Responsibilities

• Develop and implement the automation strategy for managed services operations.
• Design and oversee scalable automation platforms to enhance service delivery.
• Identify and prioritize high-impact automation opportunities for clients and internal operations.
• Lead and mentor a team of automation engineers, fostering a culture of technical excellence.
• Establish technical standards for quality, performance, and security in automation solutions.
• Integrate observability, monitoring, and AI-driven enhancements into managed services.
• Collaborate with delivery and client teams to ensure seamless and impactful automation deployments.
• Stay updated on emerging trends in automation and AI technologies to drive innovation.
• Provide training and support to team members on automation tools and methodologies.

• Experience:
  • 5+ years of experience in automation or related fields, with a focus on delivering solutions for managed service operations (e.g., infrastructure operations, incident handling, operational efficiency improvements).
  • 2+ years of experience in technical management, including mentoring team members and guiding best practices.
• Technical Expertise:
  • Knowledge in scripting languages such as Python, PowerShell, and Bash for automation operations management.
  • Solid understanding of microservices architecture and cloud platforms (AWS, Azure, or GCP).
  • Experience automating cloud operations and implementing workflow orchestration tools (e.g., n8n) and configuration management tools (e.g., Ansible).
  • Familiarity with security best practices and observability platforms like Splunk.
• Leadership and Collaboration:
  • Proven track record of delivering automation solutions that drive measurable client ROI.
  • Operational experience with direct client engagement, including solution design and delivery.
  • Agile leadership mindset with a collaborative and continuous-improvement approach.
• Additional Skills:
  • Knowledge of AI concepts such as Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI is a plus.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.