We are looking for an experienced Sr. Director – PMO / Delivery Operations to lead large-scale EdTech delivery programs, operational governance, execution excellence, and cross-functional business delivery across the organization.

The ideal candidate should come with a strong background in Program Management, PMO Governance, Delivery Leadership, and Operations Management, with the ability to manage both Content and Technology delivery functions within a fast-paced EdTech environment.

The candidate should have a strong understanding of digital learning ecosystems, content development lifecycle, instructional design workflows, product/technology delivery, engineering execution, and client-facing program management. Prior experience in EdTech domain will be strongly preferred, though leaders with exposure to managing large-scale learning/content + technology delivery environments will also be considered.

The role requires a highly execution-driven leader who can manage enterprise delivery operations, multi-functional teams, customer relationships, operational governance, and business-critical delivery programs at scale.

• Drive end-to-end execution of multiple strategic delivery programs across Content, Technology, Product, and Operations teams.

• Ensure projects and programs are delivered within defined timelines, quality benchmarks, and business objectives.

• Establish and drive strong PMO governance frameworks, execution discipline, and delivery processes across the organization.

• Manage delivery operations across multiple parallel workstreams while ensuring operational efficiency and customer satisfaction.

• Manage large-scale delivery operations involving digital learning content development, instructional design, media production, learning experience design, and content execution teams.

• Ensure seamless execution of end-to-end learning content development lifecycle, from design to final delivery.

• Work closely with Instructional Design, Content Development, Learning Experience, Accessibility, and Media teams to drive operational excellence.

• Strong understanding of EdTech delivery ecosystem, digital learning solutions, content production workflows, and learning product development.

• Work closely with Engineering and Product teams to ensure smooth execution of technology delivery programs.

• Good understanding of Software Development Lifecycle (SDLC), Product Engineering, Cloud Platforms, DevOps processes, release management, and deployment cycles.

• Collaborate with Product, Engineering, QA, Infrastructure, and DevOps teams to align delivery execution with business priorities.

• Oversee operational coordination between Content and Technology teams to ensure integrated delivery success.

• Act as a strategic interface between clients, business leaders, delivery teams, and executive leadership.

• Manage customer communication, delivery reviews, escalations, governance meetings, and overall account management.

• Build strong relationships with enterprise clients and ensure high levels of customer satisfaction and execution confidence.

• Handle stakeholder escalations and drive resolution in high-pressure delivery environments.

• Lead large cross-functional teams across Content, Instructional Design, Product, Engineering, DevOps, Delivery, QA, and Operations.

• Build collaboration frameworks and ensure strong coordination across departments.

• Drive accountability, ownership culture, execution discipline, and delivery excellence across teams.

• Mentor delivery managers, program managers, and functional leaders.

• Own organization-wide delivery metrics, dashboards, utilization tracking, productivity reporting, and project health reviews.

• Monitor operational KPIs, team performance, delivery efficiency, and execution quality standards.

• Drive process improvement initiatives to improve operational efficiency, reduce delivery bottlenecks, and enhance business outcomes.

• Strong command over Excel, dashboards, management reporting systems, and operational analytics.

• Program Management & PMO Governance

• Delivery Management & Operational Leadership

• EdTech Delivery Management

• Content Delivery & Learning Operations Management

• Technology Delivery & Product Execution

• Client Relationship & Stakeholder Management

• Cross Functional Team Leadership

• Project Metrics, Dashboards & Reporting

• DevOps & Engineering Delivery Understanding

• Operational Excellence & Process Improvement

• Team Leadership & People Management

• Escalation Management & Execution Discipline

• Prior experience in EdTech companies, Digital Learning organizations, Learning Services, Publishing, SaaS, or Technology Services companies preferred.

• Strong understanding of both Content Delivery and Technology Delivery ecosystems.

• Experience managing large delivery teams and enterprise clients.

• Exposure to global delivery models and multi-country stakeholder management will be preferred.

A highly execution-driven leader who understands both Content + Technology delivery, can manage large delivery organizations, drive operational excellence, work closely with enterprise clients, and scale delivery operations in a fast-growing EdTech environment.