Product Implementation Manager - Enterprise

Location: Australia

Remote Type: Remote

Time Type: Full time

Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION: 

The Product Implementation Manager (PIM) is responsible for the successful configuration, technical setup, product readiness and client enablement of enterprise customers onboarding to ABC Glofox. Working closely with the Senior Onboarding Project Manager, Onboarding Project Manager and cross-functional teams, this role translates documented business requirements into accurate software configuration and a deployment-ready solution across the customer environment. 

The PIM owns the product implementation workstream across multiple, concurrent onboarding projects. This includes facilitating configuration discussions, implementing system settings and workflows, preparing demonstrations and training content, validating dashboards and other client-facing outputs, and providing functional expertise throughout the onboarding lifecycle. The role requires strong attention to detail, technical aptitude, customer-facing communication and the ability to manage competing priorities while maintaining a high standard of implementation quality. 

WHAT YOU’LL DO: 

• Manage the product configuration workstream for enterprise onboarding projects from requirements through implementation readiness. 

• Facilitate configuration calls and translate client business requirements into clear, actionable product configuration requirements. 

• Configure workbooks, locations and other product settings to reflect the client operating model and approved implementation requirements. 

• Implement and validate tax rates, user roles and permissions, CRM workflows, dictionary changes, bulk updates and other system configuration requirements. 

• Configure and support the Onboarding Portal, dashboards and other client-facing implementation assets, including creation of demo dashboards and dashboard audits. 

• Use Looker and other designated reporting tools to support membership mapping and validate implementation outputs. 

• Support Member App configuration, including CBA-related setup, terms and conditions and related customer-facing settings. 

• Coordinate and execute client-facing communications and marketing material through designated tools such as SendGrid when assigned. 

• Create, maintain and deliver software demonstrations and brand-specific onboarding content, both virtually and in person, as required. 

• Provide specialized product training, support customer questions during webinars and office hours, and reinforce effective use of ABC Glofox solutions. 

• Prepare and maintain implementation deliverables for project review, validation and signoff. 

• Participate in pre- and post-migration audits, pre- and post-go-live calls, and other quality-control activities to validate configuration and data readiness. 

• Partner with the Onboarding Project Manager and Senior Onboarding Project Manager on configuration dependencies, risks, issues, client decisions and changes that may affect scope, schedule or quality. 

• Collaborate with internal teams to resolve configuration and product issues, escalating complex or critical items to the appropriate leadership and technical teams. 

• Collaborate with Product and Software Development to identify product gaps, provide feedback, and contribute to improving implementation processes and support experiences

• Maintain accurate PIM-specific documentation, including updates to project knowledge base and other designated project documentation. 

• Support pre-sales activities, product demonstrations and prospect/customer questions when requested. 

• Maintain strong working knowledge of ABC Glofox client-facing products, features, configuration options and implementation best practices. 

• Maintain timely administrative records, including project updates, expenses and other required documentation. 

• Perform pre and post migration configuration audits. 

• Perform other duties as assigned by manager or management. 

• Regular and reliable attendance required. 

WHAT YOU’LL NEED: 

• 2+ years of relevant experience in software implementation, product configuration, customer-facing technology, project delivery or a related field. 

• Demonstrated ability to translate business requirements into system configuration and practical client solutions. 

• Strong technical aptitude and the ability to learn and implement new software capabilities quickly. 

• Advanced Microsoft Excel skills; intermediate proficiency with Microsoft Word, Outlook and related business productivity tools. 

• Strong verbal and written communication skills, with the ability to explain technical concepts to both business and technical audiences. 

• Excellent organization and time-management skills, with the ability to coordinate multiple concurrent projects and deadlines. 

• Strong problem-solving skills and the ability to make independent decisions and take calculated risks within established guidelines. 

• Ability to collaborate across different departments and maintain productive relationships with clients, internal stakeholders and leadership. 

• Ability to proactively identify issues, communicate risks and drive timely resolution. 

• Willingness to provide time-sensitive or after-hours support when required by enterprise onboarding schedules. 

• High school diploma or equivalent. 

IT’S GREAT TO HAVE: 

• Bachelor’s degree in business, technology or a related field. 

• ABC Glofox or ABC Fitness product experience (Preferred). 

• Experience with Salesforce, JIRA, Asana or similar project and CRM platforms. 

• Experience building dashboards, reporting outputs or client-facing onboarding content. 

• Experience supporting enterprise or multi-location fitness businesses. 

• Experience using AI for research and business operations. 

WHAT’S IN IT FOR YOU: 

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet

• Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses

• Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses

• EAP – free and confidential support whenever you need it

• Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness  

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.

Learn more at abcfitness.com 

#LI-REMOTE