Product Manager Digital

Location: Baden, Aargau, Switzerland

Category: Other

Employment Type: Full Time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Your role and responsibilities

ABB Smart Power’s Digital Agile Unit develops and operates energy management and control solutions for industrial customers, critical infrastructure, and data centers. The Digital Innovation Agile Team explores new technologies and customer needs to identify opportunities that can create real customer value.

This is a new role that will establish continuous user research within the team, strengthen discovery across the Digital Agile Unit, and bring customer evidence into product and innovation decisions. The person will have a high level of autonomy and will work closely with Local Sales Organizations, key account teams, product, engineering, and data science.

The work model for the role is: hybrid (#LI hybrid)

Preferred location: Europe

You will be mainly accountable for:

• Establishing and leading a continuous UX research practice across the Digital Innovation Agile Team and support wider adoption across the Digital Agile Unit.
• Planning and conducting ongoing discovery research with customers and stakeholders across the electrification and energy management value chain, including regular interviews and on-site observation.
• Building and maintaining access to research participants through Local Sales Organizations, key account teams, customer relationships, site visits, and industry events.
• Aligning quarterly research priorities with the Digital Innovation Product Owner, focusing on the most relevant customer segments, regions, use cases, and business questions.
• Analyzing research evidence to identify unmet needs, workflow challenges, recurring patterns, and differences across users and markets.
• Translating findings into clear opportunity areas and actionable recommendations for product, innovation, engineering, and data science teams.
• Maintaining research evidence, methods, and templates, while facilitating workshops and coaching teams to apply customer insights in product decisions.

Qualifications for the role

• At least 5 years of professional user research experience, including discovery interviews, qualitative analysis, or research-led product management.
• Able to plan and carry out research from start to finish with limited supervision, and comfortable setting up a new practice in a changing environment.
• Strong written and verbal communication skills, with the ability to explain findings clearly to technical and business audiences.
• Fluent in English.
• Curious about industrial, manufacturing, energy, electrification, or critical infrastructure environments.
• Preferred: Experience in B2B, SaaS, FinTech, enterprise, or industrial software. Exposure to OT, energy management, manufacturing, infrastructure, Agile teams, product management, or software engineering is an advantage.
• Experience setting up research practices, mentoring others, or introducing research methods into product teams is useful. ABB domain knowledge, products, markets, technical concepts, and Agile practices can be learned in the role.
• Relevant backgrounds may include SaaS, FinTech, enterprise or industrial software, automotive, healthcare, or telecommunications research. Experienced product or engineering professionals moving into research may also be considered if they bring strong research skills.
• This is a senior research role, not a UI or UX design role. The person must be comfortable working without an established research function and be motivated by understanding customer needs.
• Willing to travel 2 to 4 times per month to customer sites, trade shows, and team locations in different regions.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.

The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.