ABB's Machine Automation division, also known as B&R, is a global supplier of innovative industrial automation technologies. Headquartered in Austria, the organization operates in over 100 locations worldwide. B&R has been part of ABB since 2017.

As a leading global provider of automation solutions, B&R develops, manufactures, and sells industrial electronics, software, and mechatronic solutions, as well as machine and factory automation technologies. Since 2020, B&R’s automation portfolio has also included Codian brand delta robots. With its innovative solutions, B&R sets new standards and consistently exceeds customer expectations.

The person hired for this position will be responsible for developing sales and strengthening the B&R Industrial Automation brand among machine manufacturers (OEMs) within the designated region. The scope of responsibilities includes both acquiring new customers and maintaining as well as further developing cooperation with existing business partners.

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your skills by driving service performance through resource planning, allocation, and effective implementation of standard procedures and safety protocols.

You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience
• Allocating, driving, and monitoring work based on order content, delivery time, skills, and workload
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility
• Acting as a coach, mentor, and motivator, building an effective, customer-focused, and collaborative team culture
• Supporting the professional growth of team members through coaching, knowledge sharing, and continuous improvement initiatives

Qualifications for the role

• Degree in Electrical Engineering, Automation, Mechatronics, or a related technical field
• 10 years of experience in automation, field service, technical service coordination, maintenance, or customer service operations
• Solid leadership, coaching, mentoring, and motivational skills
• Ability to work cross-functionally with Service, Sales, and management
• Solid technical knowledge of industrial automation and control systems
• Proficiency in English enabling fluent communication and full professional proficiency in Turkish