Professional Services Software Engineer

Location: Manila-8x8 Asia

Time Type: Full time

Job Description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

Join a dynamic global team at 8x8, where you’ll design and deliver custom-built integrations and enhancements for our award-winning suite of cloud communications solutions—including UCaaS, CCaaS, CPaaS, and AI/ML-powered technologies. 

As a Software Integration Engineer, you’ll work closely with enterprise clients to integrate 8x8 with CRM platforms, workforce management tools, conversational AI, and other third-party applications.

Your experience in software development, deep understanding of contact center and telecom technologies, and proficiency in conversational AI and NLP will enable you to build high-impact, customer-specific solutions that extend the power of our platform.

Key Responsibilities

• Customer-Facing Engineering: Partner directly with 8x8 solution architects and our enterprise clients to gather requirements, design solutions, and deliver integrations aligned to Statements of Work (SOW).

• Solution Development: Build/Scope and implement custom applications and integrations using 8x8 APIs and third-party tools.

• Project Delivery: Manage deployment and configuration of 8x8 systems, ensuring successful implementation across complex environments.

• Stakeholder Communication: Present solutions clearly to a range of stakeholders—from technical teams to executive leadership.

• Business Contribution: Support the achievement of professional services revenue goals and contribute to solution profitability.
   

Core Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technology field.

• Hands-on experience with scripting languages including, Python, and JavaScript.

• Strong understanding of RESTful APIs and integration methodologies with third-party systems.

• Professional communication skills and comfort in customer-facing roles.

• Familiarity with CRMs such as Salesforce, Service now, or MSDynamics

Preferred Qualifications

• Background in contact center technologies, VoIP, and video conferencing platforms is highly desirable.

• Experience configuring 8x8 systems and scripting integrations.

• Experience with NLP and conversational AI/ML solutions (chat and voice).

Work Arrangement

• Shift: US / UK hours

• Setup: Hybrid; onsite at our BGC office every Tuesday and Wednesday.

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