Salesforce Development Lead (Communications Cloud & Omni-Studio)

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Job Title: Salesforce Development Lead (Communications Cloud & Omni-Studio)

Position Summary:

We are seeking an experienced Salesforce Development Lead to guide the design, development, and delivery of Salesforce Communications Cloud solutions. The ideal candidate will have a strong technical background in Salesforce development, extensive experience with Omni-Studio, and a proven ability to lead teams in building scalable, high-performing solutions for the communications industry. This role involves hands-on development, technical leadership, and collaboration with cross-functional teams to meet business objectives.

Key Responsibilities:

Technical Leadership:

• Lead a team of Salesforce developers, providing technical guidance, code reviews, and best practices.

• Define and enforce coding standards, development methodologies, and deployment processes to ensure high-quality deliverables.

• Collaborate with solution architects, business analysts, and project managers to design robust Salesforce solutions.

Salesforce Development:

• Develop custom Salesforce solutions using Apex, LWC (Lightning Web Components), Omni-Studio (OmniScripts, DataRaptors, and Integration Procedures), and other Salesforce tools.

• Configure and customize Salesforce Communications Cloud, including product catalog, CPQ, and order orchestration functionalities.

• Design and implement complex workflows, automations, and integrations with third-party systems.

Omni-Studio Expertise:

• Leverage Omni-Studio tools such as OmniScripts, DataRaptors, and FlexCards to build dynamic, user-friendly interfaces and processes.

• Optimize Omni-Studio solutions for performance, scalability, and maintainability.

• Stay updated on Omni-Studio enhancements and incorporate new features into development strategies.

System Integration:

• Design and implement integrations between Salesforce and external systems (e.g., billing platforms, OSS/BSS systems, and payment gateways) using APIs, middleware, and custom development.

• Ensure data integrity and seamless data flow across integrated systems.

• Troubleshoot and resolve integration issues to maintain system reliability.

Quality Assurance and Optimization:

• Perform code reviews and unit testing to ensure compliance with best practices and business requirements.

• Optimize existing Salesforce implementations to improve performance, scalability, and usability.

• Monitor system health and resolve technical issues proactively.

Stakeholder Collaboration:

• Work closely with Solution Architects to estimate work, propose solutions, and provide technical expertise.

• Conduct training and mentoring sessions for junior developers and administrators.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Experience:

• 5+ years of Salesforce development experience, including hands-on experience with Communications Cloud.

• 3+ years of experience with Omni-Studio tools, such as OmniScripts, DataRaptors, Integration Procedures, and FlexCards.

• Proven track record of leading development teams and delivering complex Salesforce projects.

Skills:

• Proficiency in Salesforce development tools and languages, including Apex, LWC, Visualforce, and SOQL.

• Strong understanding of Salesforce architecture, including data models, security, and integrations.

• Experience with Agile development methodologies and tools (e.g., Jira, Git).

• Excellent problem-solving and debugging skills.

Preferred Skills:

• Salesforce certifications, such as Platform Developer II, Communications Cloud Consultant, or Omni-Studio Developer.

• Experience with telecommunications industry processes, including order management, service provisioning, and billing.

• Familiarity with middleware platforms like MuleSoft or Boomi.

• Knowledge of DevOps practices, including CI/CD pipelines and version control systems.

Work Environment:

• Flexible work arrangements with opportunities for hybrid or remote setups.

• Collaborative team culture focused on delivering cutting-edge solutions.

• Opportunities for professional development and Salesforce certifications.

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

Our Job Applicant Privacy Notice can be found here.