Master Data Analyst (GSC Philippines)

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Job Description:

Job Summary:

• Job duties may include being primary business point of contact for master data (Customer, Vendor, Material) setup, maintenance, reviewing, posting, and/or maintenance, including consultation on strategies to speed data collection and improve data quality or responsible to triage and/or resolve master data issues in a timely and accurate method according to Service Level Agreements.
• Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities.
• Manage their respective teams end-to-end process including follow-up and escalation to meet Service Level Agreements.
• Ensure application of global master data and business specific governance is followed.
• Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets.

Responsibilities:

• Develop expertise on data governance and processes for Customer, Vendor, & Material Master in SAP and Legacy Processes.
• Develop expertise in master data set-up for Customer, Vendor, & Material Master in SAP & Legacy Systems.
• Monitor queues for new requests in SAP and Legacy Systems.
• Completes assigned tasks within SLA targets.
• Coordinate queue or issue resolution, cycle time, leveraging global  Master Data Global Operations Support team to meet Service Level Agreements.
• Provide support in generating reports to assigned business team to enable end-to-end process visibility.
• Coordinate activities such as follow-up on data set up delays, legacy process delays, follow-up with the business on missing fields or incorrect data or with functional data providers to support master data set-up process.
• Escalates issues as needed and responds to general Master Data related questions or issues.
• Maintain business group workflow/routing configuration information.
• Provide support with some Master Data Specialist activities.
• Identify opportunities to improve data quality & reduce cycle time.
• Support ERP deployment pre and/or post go-live

Qualifications:

• Bachelor's degree or higher from an accredited university or 2-3 equivalent work experience in Master Data Management, Supply Chain, Manufacturing, Operations and/or IT.
• Detail oriented and enjoys working with operational processes.
• Collaborative team player
• Analytical
• Previous experience working with SAP
• Previous experience working with Material Master Data Management, data quality, data governance within a global master data environment or familiarity working with Supply Chain processes or Manufacturing preferred but not required.

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