Job Description:
Job Summary:
- Job duties may include being primary business point of contact for master data (Customer, Vendor, Material) setup, maintenance, reviewing, posting, and/or maintenance, including consultation on strategies to speed data collection and improve data quality or responsible to triage and/or resolve master data issues in a timely and accurate method according to Service Level Agreements.
- Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities.
- Manage their respective teams end-to-end process including follow-up and escalation to meet Service Level Agreements.
- Ensure application of global master data and business specific governance is followed.
- Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets.
Responsibilities:
- Develop expertise on data governance and processes for Customer, Vendor, & Material Master in SAP and Legacy Processes.
- Develop expertise in master data set-up for Customer, Vendor, & Material Master in SAP & Legacy Systems.
- Monitor queues for new requests in SAP and Legacy Systems.
- Completes assigned tasks within SLA targets.
- Coordinate queue or issue resolution, cycle time, leveraging global Master Data Global Operations Support team to meet Service Level Agreements.
- Provide support in generating reports to assigned business team to enable end-to-end process visibility.
- Coordinate activities such as follow-up on data set up delays, legacy process delays, follow-up with the business on missing fields or incorrect data or with functional data providers to support master data set-up process.
- Escalates issues as needed and responds to general Master Data related questions or issues.
- Maintain business group workflow/routing configuration information.
- Provide support with some Master Data Specialist activities.
- Identify opportunities to improve data quality & reduce cycle time.
- Support ERP deployment pre and/or post go-live
Qualifications:
- Bachelor's degree or higher from an accredited university or 2-3 equivalent work experience in Master Data Management, Supply Chain, Manufacturing, Operations and/or IT.
- Detail oriented and enjoys working with operational processes.
- Collaborative team player
- Analytical
- Previous experience working with SAP
- Previous experience working with Material Master Data Management, data quality, data governance within a global master data environment or familiarity working with Supply Chain processes or Manufacturing preferred but not required.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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