Customer Data Analyst

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Job Description

3M is seeking a Customer Account and Data Analyst. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica but the person for the job will be working from Colombia. If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!

Data Steward Job Description

Primary Responsibilities include but are not limited to the following:

• Ownership of Customer Master Data for assigned 3M accounts.
• Provide data governance for updates and accomplish compliance rules.
• Work closely with other 3M teams to communicate attribute changes.
• Manage request cycle time within standard service level agreement.
• Understand the processes and standards in place to effectively and accurately manage data.
• Understand upstream and downstream implications of customer data changes.
• Use various websites, including but not limited to DNBi, Dun & Bradstreet internal search tool, Google, Google Maps, etc., to verify customer name and address information.
• Utilize Salesforce.com for receiving work requests and communicating with Requestors.
• Able to follow directions & Standard Operating Procedures.
• Understand and act on team priorities.
• Constantly communicate status in both verbal and written forms.
• Understand End to End process and provide recommendations for process improvement.

Basic Qualifications:

• Bachelor’s degree or 1 year of experience in Master Data
• Business level fluency in English is a must
• Ability to articulate/demonstrate complex reasoning skills
• Detail oriented/accurate and thorough
• Ability to analyze and problem solve
• Proficient using and working in Microsoft Office (Mainly Excel)
• Attention to detail and ability to follow documented instructions is highly required
• Minimum 1 year of experience with Customer Data / Master Data
• SAP knowledge minimum 1 year
• Good communication skills

Preferred Qualifications:

• Salesforce and AS400 experience
• Customer service experience

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.  Apply now and discover inspired opportunities!

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

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