Lead-Learning Programs

Location: Bengaluru, India

Department: Revenue

Experience: 4 - 8 years

Skills: reporting, Program management, revenue tracking, marketing

1. Program Ownership & Relationship Management

• Act as the primary owner for assigned learning programs and associated partner accounts
• Build and manage strong relationships with institutional partners, schools, and stakeholders
• Ensure smooth onboarding and ongoing engagement of partners and program participants
• Proactively address concerns and coordinate resolutions across internal teams

1. Revenue & Program Growth

• Drive revenue targets for learning programs through enrollments, renewals, and partnerships
• Identify opportunities for upselling, cross-selling, and program expansion
• Track program performance and ensure achievement of revenue goals
• Support initiatives to improve program adoption and market reach

1. B2B Partnership Management

• Identify and onboard new B2B partners (schools, institutions, organisations)
• Manage end-to-end partner lifecycle including onboarding, engagement, and retention
• Coordinate with partners to ensure successful program delivery and satisfaction
• Contribute to building long-term, sustainable partnership pipelines

1. Program Delivery & Experience

• Maintain CRM hygiene and ensure accurate account-level data tracking.
• Monitor key metrics such as retention rate, churn, renewal conversion, and account health.
• Share periodic insights with the Revenue team for strategic improvements.

1. Revenue Tracking & Collections

• Track program-level revenue, collections, and payment cycles
• Ensure timely follow-ups with partners for invoicing and payments
• Maintain accurate records of revenue performance and partner accounts

1. Data Tracking & Reporting

• Maintain CRM hygiene and track program and partner-level data
• Monitor key metrics such as enrollments, retention, revenue, and partner performance
• Share periodic insights with leadership to support decision-making

1. Cross-Functional Collaboration

• Work closely with Sales, Marketing, Academics, and Operations teams
• Support go-to-market efforts for program launches and campaigns
• Ensure alignment across teams for smooth execution and partner satisfaction

1. Education & Experience:

• Bachelor’s degree in Business, Marketing, or related field.
• Experience in EdTech, Education, or B2B service industries is preferred.
• 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success

1. Skills & Competencies:

• Strong relationship management and stakeholder handling skills
• Comfort with revenue targets and performance metrics
• Ability to manage multiple programs/partners simultaneously
• Proficiency in CRM tools and reporting
• Structured and execution-focused approach