What we're looking for:
- 5 years of experience working in the SaaS industry in a similar capacity, which includes 4+ years of experience leading a team of highly technical individual contributors.
- Experience in a wide range of business needs and requirements as well as a deep understanding of what customers are looking for and require in security software.
- Excellent organizational skills to manage a team that not only works complex customer engagements but also high impact projects for product enablement.
- A highly effective communicator who excels at working cross-functionally to nurture effective relationships with the other teams within Go-to-Market and the rest of 1Password.
- A positive leader who maintains a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work.
- Experience leading a team through times of fast-paced change.
- Previous SaaS experience is a must.
What you can expect:
- Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for supporting our customers through the solutions engineering journey.
- Collaborate within the Solutions teams and their leaders to refine and improve our engagement and escalation processes for the teams we support.
- Lead the creation of a scalable multi-market model across countries, aligning processes to meet diverse customer needs in security software.
- Analyze call volume and patterns, with a focus on optimization, and report on the progress of OKRs and other team metrics to senior management.
- Work with our HR and talent teams to continue to grow the team in EMEA.
- Work with our Partnerships team to support our Channel Partner Program.
- Contribute to highly effective onboarding and development processes for current and future team members.
- Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality.
- Build upon an effective foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills.
- Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication.
- Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.
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