Sr Software Engineer - ServiceNow Development

The Role: 

11:11 Systems is looking for a Senior Software Engineer (ServiceNow Developer) to design, develop, implement, configure, customize, maintain, and support the ServiceNow applications. This role requires strategic thinking, strong solutioning capabilities, cross-functional collaboration, and effective stakeholder management, ensuring alignment between the business needs and technical solutions. The ideal candidate will be energetic, adaptable, detail oriented, capable of understanding a diverse set of business processes and requirements, and knowledgeable of the systems and data flows. They must possess the skills and discipline for making people, process, and technology work together to deliver critical business outcomes. This is a remote position.

This role will report to the Manager, Enterprise Applications.

What You’ll Do:

• Work with functional team, stakeholders, and clients to implement ServiceNow applications such as ITSM, CSM, and build customized applications using ServiceNow AppEngine
• Develop scoped applications that will utilize all the ServiceNow's platform functionality
• Create and maintain API and data integrations between ServiceNow and other services
• Design comprehensive solutions on the ServiceNow platform that meets business needs while adhering to best practices. Evaluate and recommend enhancements to existing processes and workflows
• Assist in the consolidation of legacy systems and tools into ServiceNow
• Build and maintain strong relationships with key stakeholders, including business leaders, IT teams, and end-users
• Collaborate with business units to understand their strategic goals and identify opportunities for leveraging ServiceNow capabilities to drive efficiency and innovation
• Analyze industry trends and emerging technologies to develop forward-thinking strategies that align with organizational objectives. Contribute to the long-term vision for ServiceNow within the organization.
• Work closely with various teams, including IT, operations, and finance, to ensure seamless integration of solutions. Facilitate workshops and brainstorming sessions to foster collaboration and idea generation.
• Provide technical leadership and mentoring, perform peer code reviews, and advocate for ServiceNow best practices to be followed
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform
• Work closely with the support team in managing escalations and providing timely and quality production support to our business users
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned.

Who You Are & What You’ll Bring:

• Bachelor’s degree in computer science or related field of study, or equivalent work experience
• 5+ years of experience designing, developing, implementing, configuring, and customizing solutions in ServiceNow in an enterprise environment
• Experience in building and managing relationships with Stakeholders and business user groups
• Experience with multiple ServiceNow modules, ITSM and CSM a plus
• Experience with Incident Management, Change Management, Catalog Request, Knowledge Management, Service Portal
• Excellent understanding of ServiceNow Common Service Data Model 4.0 (CSDM 4)
• Experience in Custom Application Development using ServiceNow
• Experience managing integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services, custom REST APIs, Integration hub
• Expertise in ServiceNow Scripting - Business rules, Script Includes, Client Scripts, JavaScript, etc
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience with flow designer, workflows, and low / no code
• Experience building dashboards and reports
• Experience with App Engine
• Proficient in web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML)
• Experience with Scrum methodology and Agile practices
• ServiceNow Certified Systems Administrator (CSA), highly desirable
• ServiceNow Certified Application Developer (CAD), highly desirable
• ServiceNow CIS - ITSM, highly desirable
• ServiceNow CIS - CSM, highly desirable
• Experience with UI Builder, a plus
• ITIL Foundations, a plus
• Strong strategic thinking, project management, time management, and problem-solving skills
• Strong Written and Verbal Communication, documentation, and organization skills
• Positive outlook, can-do attitude and able to work using their own initiative
• Must be legally eligible to work in assigned region without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits: 

• 401k Plan with Company Match
• Healthcare, vision and dental Insurance Plan
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Paid Vacation & Holidays
• Leaves – primary care and new parent leave, maternity leave
• Wellness Program