Sr Engineer, Network

The Role:

11:11 is looking for a Senior Network Operations Engineer whose primary responsibility will be to assist with providing 24/7 monitoring, advanced technical support, network design, implementation, and escalation for our global network infrastructure with a focus on 11:11 Systems Connectivity Solutions and Managed Network Solutions. We are looking for someone who is a team player, detail oriented, and has excellent customer service skills with an in-depth technical background as lead Network Engineer or Network architect in previous roles. Both written and verbal communication and being able to drive conversations is critical to this role. This is a full-time position reporting to the Director of Network Operations.

What You’ll Do:

• Responsible for the engineering, configuration, installation, maintenance, and upgrade of Fortinet next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Manages existing customer facing network and help plan for network expansion by recommending designs and hardware and connectivity solutions.
• Develop and review system and network designs to ensure compliance with corporate security policies and security best practices.
• Implement and support technology solutions, such as SDWAN, MPLS, Wired and Wireless Connectivity solutions (Layer 2 and Layer 3), Firewalls, Routers, and Switches in accordance with best practices and company policies.
• Provide multi-layered technical support to our customer base using services supported through our Network Operations Center.
• Review and resolve anomalies that are broad and potentially service impacting. Escalate to appropriate resource or management if necessary.
• Act as an escalation point for customer issues and internal work units.
• Serve as a liaison with customers, vendors, and other third-party providers to troubleshoot issues or work within design sessions.
• Ability to accurately track issues in Ticketing System while providing timely updates to customers on progress and resolution.
• Obtain and maintain technical certifications to further knowledge of products and services offered by the company.
• Additional Duties assigned.

Who You Are & What You’ll Bring:

• 8+ years of network support experience in a Network Engineer or Network Architecture role.
• Extensive experience with OSI based network flow to apply to complex and hands-on network troubleshooting with debug commands, packet captures and full routing and path analysis.
• Extensive experience with configuration, design, implementation and troubleshooting of Cisco ASA/Firepower and Cisco Secure Firewall Management Center
• Extensive experience with configuration, design, implementation and troubleshooting of Fortinet FortiGate Firewalls and Fortinet Product Suite including Fortinet Access-Points and Fortinet Switches
• Extensive experience with Cisco Routers, and Switches including Cisco Nexus Switches.
• Extensive experience with Juniper Switches and Juniper Routers.
• Extensive experience with Routing Protocol design, implementation, and troubleshooting (BGP, OSPF, IS-IS).
• In depth experience with MPLS design, implementation, and troubleshooting.
• In depth experience with troubleshooting Layer 2 and Layer 3 issues.
• Experience in design, implementation and troubleshooting of telecom transport services such as T1, DS3, OCx, Fiber, Ethernet (Layer 2 Services such as Ethernet Private Line and ELAN/VPLS Services), and Wireless (3G/4G/5G/LTE) facilities.
• Extensive experience in configuring, designing, and troubleshooting VPN services through multiple vendor platforms.
• Must be available to be part of the on-call rotation, which includes nights and weekends.
• Ability to multi-task, prioritize, and manage time effectively.
• Good interpersonal skills and professional demeanor.
• Excellent verbal and written communication skills.
• Prior experience in working in a 24x7x365 production network environment with previous Service Provider experience being preferred.
• Experience in working in previous Service Provider NOC environments.
• Experience in using ServiceNow or Fresh Service Ticketing systems.
• Experience in using PRTG, LogicMonitor or Solarwinds Monitoring platforms.
• Experience in design, implementation and troubleshooting SD-WAN services across various vendors such as Cisco/Meraki, VeloCloud, and Fortinet.
• Experience with Palo Alto Firewalls and Panorama.
• Experience in design, implementation and troubleshooting of Quality-of-Service in Layer 2, and Layer 3 environments.
• Demonstrated technical knowledge and consultative skills.
• CCNP/JNCIP/NSE4 certification or similar experience skillset certification preferred.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.