Test Manager - Morning Shift/Afternoon Shift

Location: Karachi, Lahore, Islamabad, Karachi, Lahore, Islamabad, Pakistan

Company Overview:
10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.

Role:

The role provides leadership across testing operations, demand management, resource planning, governance, tooling administration and service delivery processes. Working closely with the Senior IT Test Manager and Portfolio Test Manager, the postholder ensures the Testing Capability operates efficiently, supports delivery teams effectively, and has the operational foundations necessary to enable strategic transformation initiatives. The role acts as the central coordination point for testing demand, capacity, governance, reporting, tooling and capability improvement activities, ensuring consistent and effective service delivery across project, product and business-as-usual testing activities.

Responsibilities:

• Lead the design, implementation, and continuous improvement of testing engagement workflows, intake processes, and service request mechanisms.
• Act as the deputy to the Senior IT Test Manager and Portfolio Test Manager, representing the Testing Capability function in operational, delivery, and governance forums.
• Own the operational delivery of the Testing Capability service and ensure testing requests are processed within agreed service levels.
• Manage testing demand intake, prioritization, and distribution across testing teams and functions.
• Maintain rolling 3, 6, and 12-month testing demand and capacity forecasts.
• Coordinate resource allocation across projects, product teams, and testing functions.
• Identify resource constraints, risks, and escalation points, and support business cases for additional testing resources.
• Track and report utilization across permanent, contract, and outsourced testing personnel.
• Produce operational reports, service metrics, and monthly Test Capability Status Reports.
• Lead Test Leadership Meetings and maintain testing RAID logs, action trackers, and continuous improvement initiatives.
• Monitor and report on test demand, utilization, defect leakage, quality metrics, and overall service performance.
• Support internal audits, compliance requirements, and governance activities.
• Coordinate test tool licensing, administration, and procurement activities.
• Manage testing SharePoint sites, documentation repositories, and knowledge management processes.
• Support onboarding and integration of new testing personnel.
• Drive testing capability improvement initiatives, including process optimization and service enhancements.
• Support the adoption of AI-enabled testing solutions, test automation frameworks, non-functional testing, and quality engineering practices.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 9+ years of experience in Software Testing, Quality Assurance, Test Management, or Quality Engineering.
• Experience managing testing services, demand management, resource planning, and operational delivery within a large-scale IT environment.
• Strong understanding of Test Management, Quality Assurance, Test Automation, and Quality Engineering practices.
• Proven experience in capacity planning, workforce management, forecasting, and resource utilization tracking.
• Experience producing governance reports, service metrics, RAID logs, status reporting, and executive-level dashboards.
• Familiarity with testing tools, licensing management, procurement processes, and test administration activities.
• Experience supporting audit, compliance, and governance frameworks.
• Knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Strong stakeholder management skills with the ability to work effectively with senior leadership, delivery teams, and business stakeholders.
• Experience driving continuous improvement initiatives and implementing operational excellence practices.
• Exposure to AI-enabled testing solutions, test automation strategies, performance testing, and quality engineering practices is highly desirable.
• Excellent communication, leadership, coordination, planning, and problem-solving skills.