DevOps Support Consultant - Night Shift

Location: Karachi, Karachi, Pakistan

Company Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.

Role

We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.

Responsibilities

• Provide 24/7 support to the customer within the night shift
• Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.
• Troubleshoot and resolve infrastructure and application-related issues.
• Work with Linux and Windows environments, including basic server and database administration.
• Collaborate with platform owners to identify and implement monitoring requirements.
• Maintain and enhance CI/CD pipelines to support deployment automation.
• Assist in log analysis and incident management for system stability.
• Follow best practices in DevOps.
• Stay updated on emerging cloud technologies and monitoring solutions.

Required Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in a DevOps support/monitoring role.
• Basic hands-on experience with Azure or AWS cloud services.
• Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)
• Basic knowledge of CI/CD pipelines and Git version control.
• Understanding of scripting (PowerShell, Bash, or Python) is a plus.
• Strong analytical and troubleshooting skills.
• Excellent English communication skills (both written and verbal).
• Ability to work in Rotational shifts, including nights and weekends.
• AWS/Azure certifications (Associate/Professional level) are a plus.