Description
IT Engineer - AI Agents (Healthcare)
Team: IT Team
Location: Bengaluru
Workplace Type: onsite
About Us
100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.
We're looking for a skilled IT Engineer to manage our multi-platform environment spanning Windows and macOS devices, ensuring seamless device setup, security compliance, and world-class end-user support.
What You'll Do
- Configure and deploy Windows laptops and desktops using Microsoft Intune and Autopilot for zero-touch deployment.
- Set up and manage MacBooks using Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Jamf Pro/Kandji.
- Install, configure, and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) across platforms.
- Administer Azure Active Directory (Entra ID) for identity management, conditional access, and SSO configuration.
- Configure device security settings, including BitLocker (Windows) and FileVault (macOS) encryption.
- Manage Microsoft 365 licenses, group policies, and compliance policies across the organisation.
- Provide Level 2 technical support for hardware and software issues on both Windows and Mac devices.
- Troubleshoot connectivity issues, including VPN, Wi-Fi, and network configurations.
- Write PowerShell scripts (Windows) and shell scripts (macOS) for automation and bulk operations.
- Maintain accurate IT asset inventory and manage device lifecycle from procurement to disposal.
- Document troubleshooting procedures and maintain knowledge base articles for the team.
- Collaborate with IT, HR, and other teams to ensure smooth onboarding and offboarding experiences.
Who Can Apply
- Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.3+ years of experience in IT desktop support or systems administration.
- Strong expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive).Proficiency with Azure Active Directory (Entra ID) and identity/access management.
- Hands-on experience with Microsoft Intune and Windows Autopilot for device management.
- Experience managing macOS devices using Jamf Pro, Kandji, Mosyle, or similar MDM solutions.
- Knowledge of Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
- Proficiency in Windows 10/11 and macOS (Ventura, Sonoma) troubleshooting and administration.
- Understanding of PowerShell and Bash/Zsh scripting for automation.Experience with ticketing systems such as ServiceNow, Jira, or Freshservice.
- Strong problem-solving skills and ability to work on complex, ambiguous technical issues.
- Excellent communication skills with a customer-focused mindset.
Good to Have
- Microsoft certifications: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), or AZ-104 (Azure Administrator).Apple certifications: Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACIT).Jamf certifications: Jamf Certified Associate or Jamf Certified Admin.
- Experience with SCCM/MECM for Windows software deployment.
- Familiarity with Munki, AutoPkg, or Homebrew for Mac software management.
- Experience with hybrid Azure AD environments and Mac-Azure AD integration.
- Knowledge of security frameworks and compliance standards (ISO 27001, SOC 2).Experience supporting remote and hybrid workforces.
- Understanding of Apple Silicon (M1/M2/M3/M4) architecture and compatibility considerations.A growth mindset and openness to learning new technologies.
Why 100ms
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification sponsorship (Microsoft & Apple).Flexible work arrangements with hybrid/remote options.
- Modern tech stack and collaborative work environment.
- Opportunity to grow as an individual contributor or team lead.
Additional Information
- At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role.
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