Site Reliability Operation Engineer

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Join our dynamic Zuora’s Operations and Provisioning team, where you'll play a crucial role in ensuring the seamless delivery and management of our services, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more. 

 

Collaborate closely with talented individuals who are passionate about maintaining high standards of reliability, scalability, performance, and automation. You'll partner closely with our Engineering, Product Management, Customer Support, Deal Desk, Global Services, and Sales teams on a daily basis to keep our customers front and center. As a key member of this team, you'll have the opportunity to contribute to innovative solutions, implement best practices, and drive continuous improvement in our provisioning and operations processes. If you're looking for a challenging yet rewarding role in a supportive team environment, this is the perfect opportunity for you.

In this role you’ll get to

• Design, develop, and implement automated solutions to streamline provisioning, configuration management, and ongoing maintenance tasks.
• Monitor system health and performance proactively, identifying and resolving potential issues before they impact end-users.
• Participate in incident response, troubleshooting complex technical problems, and implementing root-cause analysis to prevent future occurrences.
• Collaborate with development teams to ensure smooth deployments and adherence to infrastructure best practices.
• Continuously improve platform reliability and scalability by identifying and implementing performance optimizations.
• Work with engineering teams on maintaining and improving runbooks, including documenting cases where runbooks are missing and needed.
• Stay up-to-date with the latest cloud technologies, tools, and methodologies in the SRE field.

Who we’re looking for

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong understanding of SaaS Architecture and its Best Practices.
• Excellent communication (written and verbal), problem-solving, and analytical skills, with a critical thinking mindset and a passion for making an impact.
• Proficiency in Linux Operating system and troubleshooting at OS level.
• Experience with one or more Cloud Service Providers (AWS, Azure, etc.)
• Familiarity with monitoring and alerting tools (e.g., LogicMonitor, Grafana, Pingdom, Splunk, Datadog).
• Knowledge and experience in Python programming and shell scripting.
• Ability to automate day-to-day operations and provide self-service to stakeholders.
• Basic knowledge of the Salesforce Opportunities model and the ability to create SFDC reports.
• Ability to work independently and manage multiple tasks effectively.
• 1+ years of experience working in a SaaS environment.
• A passion for continuous learning and staying current with the latest technologies.

 

Nice to Have:

• RHCSA Certification, AWS Certification
• Good knowledge of Jenkins
• Advanced certifications in SRE or related fields

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

 

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.