Manager, Endpoint Engineering

In this role, you will:

• Lead and manage the Endpoint Engineering team, setting clear objectives, evaluating performance, and facilitating professional development.
• Oversee the design, engineering, and evolution of desktop environments across Windows, macOS, and Ubuntu, ensuring adherence to Zoox standards for performance and stability.
• Collaborate with cross-functional teams to deliver solutions that are reliable, secure, and scalable.
• Ensure the development and maintenance of comprehensive documentation, including standard operating procedures, configuration guides, and knowledge base articles.
• Drive the identification, evaluation, and recommendation of cutting-edge technologies and tools for endpoint management.
• Foster a culture of continuous improvement, encouraging the team to analyze current processes and recommend improvements to enhance efficiency.
• Stay abreast of industry trends and advancements in endpoint technologies, leveraging insights to guide strategic direction and innovation within the team.

Qualifications:

• A minimum of 12 years of experience in IT, with at least 4 years in a leadership role managing technical teams.
• Strong leadership and team management skills, with a track record of mentoring and developing technical staff.
• Proven expertise in engineering and managing desktop environments across multiple operating systems (Windows, macOS, Ubuntu) using central management tools such as Jamf Pro, Microsoft Endpoint Manager, or similar.
• Strong experience with VMware Horizon ecosystem, including deployment, configuration, and management of VDI solutions.
• Familiarity with the full VDI lifecycle, from design and implementation to maintenance and optimization, with a focus on delivering a high-quality user experience.
• Exceptional communication skills, capable of effectively articulating technical information to both technical and non-technical stakeholders.

Bonus Qualifications:

• Experience with desktop management in specialized environments such as manufacturing facilities and fleet operation centers, including the deployment and maintenance of rugged devices and the implementation of solutions tailored to high-availability and mission-critical operations.
• Knowledge of DevOps practices and tools.
• Certifications in relevant technologies and management.