Senior Technical Support Engineer

We are looking for experienced and talented individuals with excellent problem solving and communication skills to join our Development Support team. The Technical Support Engineer will be responsible for troubleshooting customer issues. They will also take an active role in continuously improving our product by interacting directly with customers and our developers.

Responsibilities:

• Troubleshoot, debug and resolve issues reported by customers or internal teams.
• Identify the root-cause of the problem using logs and troubleshooting tools.
  Communicate with customers via phone, email or chat, until they’ve solved a technical issue.
• Document case progress and technical details throughout the support process for future reference.
• Communicate unresolved issues to the appropriate internal engineering team for resolution.
• If you like coding, you can fix bugs and add small features, otherwise, this is not a mandatory requirement.
  
  

Relevant Experience:

• 5-7 years of experience in both technology and customer-facing roles
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
  Experience with querying data from Database ( SQL Server, Mongo).
• Knowledge of C# , NodeJS, Angular( Optional, Nice to have )
• Knowledge of AWS Cloud infrastructure ( Optional, Nice to have )
• Knowledge of of CRM integration like Salesforce, Hubspot ( optional, Nice to have )
  
  

About us:

For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.

Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.