What you can expect
As an individual contributor, you will be a Technical Project Engineer for the Professional Services Organization designing and implementing Zoom Customer Experience (CX) Products.
About the Team
Join our dynamic Project Engineering team within the Customer Experience Organization, where collaboration and technical expertise drive the successful execution of projects. We work closely with project managers to develop comprehensive plans, provide crucial technical insights, and ensure seamless project deployment. If you're passionate about delivering high-quality solutions and thrive in a busy, constant changing environment, we want you on our team.
Responsibilities
Leading the discovery, assessment, design, and implementation of Zoom products which include Zoom Phone, Contact Center, Zoom Virtual Agent, WorkForce Management and more
Acting as a business analyst and technology advisor you will collaborate with clients to implement Zoom’s solutions to various market segments
Documenting customers business requirements via use cases, user stories, and call/process flows/flowcharts
Performing a wide range of integrations with 3rd party products such as WorkForce Management and Customer Records
Supporting and troubleshooting deployments
What we’re looking for
Have 5-7+ years of engineering experience performing technical gap analysis, creating requirements for large scale enterprises for voice, SMS, Chat and contact center solutions
Have a degree in CS, MIS or its equivalent and at least 5+ years of experience designing and implementing CX solutions. UCaaS/CcaaS/Chat Bot
Have experience with Contact Center best practices, processes and procedures for design, deployment, and support
Experience with CRM Vendors Salesforce, Zendesk, ServiceNow, HubSpot etc. (APIs and CTI connectors)
Have an understanding of AI and NLP: Understands natural language processing, machine learning algorithms, and AI integration
Experience with Chat bot Development Platforms: Hands-on experience in developing and managing chatbots, especially with platforms like Solvvy and Zoom Virtual Agent
Be located in the U.S. or Canada and do not require sponsorship for employment
Salary Range or On Target Earnings:
Minimum:
$76,800.00Maximum:
$186,200.00At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-RemoteJobs from our Partners
Senior Solution Architect - Data and Analytics
Senior System Integration and Test Engineer
Critical Infrastructure Engineer
Critical Infrastructure Engineer
IDT Software Engineer - Huntsville
Other Jobs from Zoom
Software Development Engineer
DevOps Engineer
DevOps Engineer
Sr. DevOps Engineer
AI Data Management Platform Engineer
Project Engineer
Similar Jobs
Lead MLOps Engineer
Python/Go Engineer
Senior Python/Go Engineer
Senior Software Engineer, Choose
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
50,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 264 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
Cancel anytime / Money-back guarantee