Senior IT Engineer

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

 

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

You're an ingenious, driven, flexible IT expert, cool-headed even in the face of pressure, dedicated to empowering every Zipline team member for peak performance. Problem-solving is your forte. No matter how complex the tech challenge, you tackle it with ease, leaving smiles in your wake. You thrive on exploring new software and hardware, staying abreast of the latest tech developments in both business and personal spheres. Always available to lend a hand at a moment's notice, you adeptly manage shifting priorities. A valued team player, you contribute insights across a spectrum of topics, yet can also independently tackle tasks when necessary. Embracing variety in your daily duties, you engage with customers through diverse communication channels, forging connections and understanding the unique tech requirements of each individual within the office.

What You'll Do  

• Troubleshoot all IT-related topics and in-depth research to find the best technical solutions.
• Administer a wide variety of SaaS apps; provision/modify/remove access as needed.
• Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software.
• Partner with all business units and collaborate on projects.
• SaaS account management with an eye on security and cost evaluations.
• Communicate effectively and concisely to the entire company.
• Supporte a global workforce, partnering with overseas IT teams, both employees and consultants.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.

What You'll Bring 

• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer G-Suite for day-to-day operations
• Experience working with SSO (Okta, OneLogin, etc.).
• Capable of managing AV hardware and software, including Google Meet and other video conferencing software.
• Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
• Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.
• BS in Computer Science, Information Systems, or similar experience.
• Familiarity with any/all of our current technology stack: Atlassian/Jira, Okta, Slack, Google Meet, Kandji,Jamf, Intune, WorkSpaceOne, VoIP telephony among others.
• Good grasp on how APIs are designed and implemented.
• Familiarity with programming languages e.g. Python.
• Exposure to networking hardware.
• Fearless when it comes to troubleshooting or determining root cause.
• A love of documentation and process improvement.
• Demonstrate that you continue to keep your knowledge and skills up to date
• Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

What Else You Need to Know