Senior Engineering Manager

Job Description

Do you seek to make an impact on large scale applications serving millions of requests per minute? Are you passionate about driving the core platform changes empowering hundreds of feature teams?  

We are seeking a Sr. Engineering Manager to lead Zendesk's platform initiatives and inspire change through our organization. You will lead 2+ scrum teams composed by highly skilled engineers with a deep passion about their craft. Your goal will be to build a solid and productive technical platform on top of which hundreds of feature teams can build great features for our customers. We care about simplicity, consistency and developer happiness while being pragmatic. We value bias for action and innovative bold ideas. We aspire to contribute back to the open source community powering our internal stack (e.g., Ruby and Ruby on Rails) by releasing open source software and shaping existing one.

We are searching for a technical engineering manager capable of diving deeply into technical issues, acting as a mentor, leading by example, and crafting effective roadmaps. 

Key Responsibilities

• Leading the team(s) responsible for Ruby and Java ecosystems at Zendesk.

• Influencing technical roadmaps according to company business objectives.

• Attracting, recruiting and retaining top talent.

• Inspiring changes, managing process and technology.

• Conducting regular, open, action-oriented 1:1s with your reports.

• Supporting team members in establishing targeted, attainable goals that cultivate their professional development and enhance their learning

• Providing regular, compassionate, and direct feedback to your team members.

• Own team processes and rituals.

• Crafting an inclusive and open team culture.

Required Experience

• 5+ years of engineering leadership experience.

• Previous experience writing large-scale backend code in a language like Ruby, Java or Go.

• Excellent interpersonal skills and ability to explain sophisticated technical concepts.

• Proven understanding of software reliability, scalability and performance concepts.

• Strong knowledge of software architecture and programming languages

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.