Data Engineering Manager

Job Description

Join Zendesk as a Data Engineering Manager and take the lead in overseeing a team of data engineers who deliver meticulously curated data assets to fuel business insights. In collaboration with Product Managers, Data Scientists, and Data Analysts, you will drive the successful implementation of data products. We are seeking a leader with advanced skills in data infrastructure, data warehousing, and data architecture, as well as a proven track record of scaling BI teams. Become a part of our mission to embrace data and analytics and create a meaningful impact within our organization.

What you’ll be doing

• Foster the growth and development of a team of data engineers who exhibit strong motivation and work behaviors, facilitating the acquisition of new data and enhancing current data sources.

• Design, build, and launch new data models and pipelines in production.

• Act as a player-coach, blending hands-on expertise with leadership to amplify the effects of your team's work.

• Foster connections with diverse teams to comprehend data requirements and drive successful project outcomes.

• Help develop and support your team in areas such as technical architecture, collaborating with relevant parties, managing projects, and enhancing product knowledge.

• Define processes to achieve operational excellence in project management and system reliability.

• Set direction for the team, anticipating strategic and scaling-related challenges.

• Foster a healthy and collaborative culture that embodies our values.

What you bring to the role

Basic Qualifications:

• Bachelor's degree in Computer Science/Engineering or related field.

• 7+ years of proven experience in Data Engineering and Data Warehousing delivering data products and insights.

• 3+ years as a manager of data engineering teams responsible for delivery.

Preferred Qualifications:

• Proficiency with SQL & any programming language (Python/Ruby).

• Experience with one or more parts of our stack (Snowflake, BigQuery, Airflow, dbt).

• Familiarity with BI Tools (Looker, Tableau) is desirable but not required.

• Proficiency in modern data stack and architectural strategies.

• Excellent written and oral communication skills.

• Proven track record of coaching/mentoring individual contributors, as well as crafting a culture and team valuing diversity and inclusion.

• Experience leading SDLC and SCRUM/Agile delivery teams.

• Experience working with globally distributed teams preferred.

Tech Stack

• SQL

• Python/ Ruby

• Snowflake

• BigQuery

• Airflow

• dbt

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.