Application Engineer

Company overview:

Xylem, a leading global water technology company with over 22.000 employees dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

Summary:

Reporting to the AED Manager is responsible to ensure and provide engineering and technical support to the area sales managers, distributors and customers in key market segments supporting the selling of all products, applications, solutions and services covered by the company’s brands and products portfolio

Principal responsibilities:

• Assists in the preparation of technical documents, brochures, and catalogues to provide to customers an excellent response.
• Professionally dealing with, product, price & availability enquiries, requests, web caps.
• Prepare technical Non-Standard Water Technologies, Parts, Drive motors and accessories as per Distributor or Customer’s requirements.
• Competent knowledge of product features advantages and benefits, and be able to professionally represent these to the customer
• Understand the customers’ requirements communicated via either phone, e-mail or other media.
• Prepares Cost Estimates for all Technical requirements needed by the Sales group after conducting a technical and commercial review of customer specifications and terms and conditions.
• Managing Technical dossiers for quality issues (technical specification, testing requirements, etc)
• Proven abilities to develop and maintain strong external and internal relationships.
• Customer and Service orientation, handling customer issues if and when these arise.
• Teamwork and the ability to actively engage and influence others.
• Proficient in the use of Microsoft Office and other related software.
• Produce basic CRM quotations, creating CRM opportunities
• Understand and complies with legal, ethical, and regulatory policies.
• High level in English and Spanish - both oral and written.
• Strong quantitative and analytical skills (Required)
• Create and be accountable for all clients’ proposals, contracts and any further documentation, following company procedures.

Qualifications:

• At least 2 year(s) of working experience in a similar role
• Comfortable with working in a changing and dynamic environment.
• Ability to build trust and maintaining long-term relationships. Being able to build trustworthy partnership.
• Proactively anticipate problems and provide solutions.
• Engineering degree (or equivalent).
• High level in English and Spanish - both oral and written

Other Qualifications:

• Strong communication skills
• Cooperation and team working.
• Knowledge of MS Office, including Word, PowerPoint and Excel.

Travel requirement: 5% of the time

Location: Lisboa, Portugal

Contract: full-time, permanent