Data Center Operations Engineer

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Data Center Operations team is a global organization responsible for a variety of job duties to support the Workday SaaS services. The Data Center team designs, builds and maintains the infrastructure which is the foundation to our application. We are a diverse team that works hard, likes to have fun and collaborate with our global team mates.

About the Role

The Data Center Operations Engineer provides all necessary assistance in regard to Workdays IT infrastructure. They work as a technical resource providing the assistance vital for day-to-day data center operation. The engineers ensure minimal downtime of data center equipment and play an active role in maintaining its mission-critical data servers, network and physical infrastructure. Give us a shout if this interests you!

Scope and Responsibilities include:

• Primarily focused on day to day Data Center, Server & Network hardware break-fix.

• Large scale infrastructure build and deployment within tight timelines.

• Responsible for  troubleshooting connectivity issues with copper or fiber cabling.

• Provide technical communication pertaining to configurations in a concise, professional manner.

• Possess good knowledge of internal ticketing systems to provide proper customer service.

• Must identify and resolve sophisticated  server hardware failures to include the replacement of failed hardware components.

• Receive, track and deploy server and network hardware.

• On site spares stock control, tracking and monitoring.

• Perform installation, racking, and cabling services for servers and network infrastructure.

• Follow and implement processes and procedures that improve stability, performance and availability. Update and Maintain data center documentation including port maps, rack layouts, PDU management and asset management through our DCIM and Power management tooling.

• Ensure established policies and procedures are followed and compliance requirements are met.

• Communicate and collaborate effectively across many organizations and various levels.

• Perform regular scheduled out of hours maintenance window support.

• Supervise co-location Smart Hands services.

• Perform maintenance on servers & network infrastructure, including physical parts replacements.

• Possible travel to other Workday Data Center locations throughout the US & EU on occasion to assist with projects as needed.

• Provide on-call support for off hours data center escalations

 

About You

Basic Qualifications:

• 2+ Years working within a high availability & high security Data Center environment in an IT/Technical Operations role.

• 2+ Data Center and/or Network/Server troubleshooting and hardware break-fix experience.

• 2+ Hands on expertise and experience with data center physical layer, racking and hardware maintenance.

Other Qualifications:

• Have experience with Cable management to an extremely high standard with attention to detail.

• Possess Industry standard knowledge for copper and fiber cabling within a Data Center environment.

• Familiar with Data Center documentation and asset tracking (Jira, Confluence, Visio, DCIM, etc)

• Juniper/Cisco/Dell or HP hardware experience is advantageous.

• Ability to plan and complete tasks with minimal direction.

• Ability to work at heights, lift server & network hardware regularly. 

• Ability to use standard tools and testers (Fluke, light meter, continuity etc)

• Proficiency in Linux, preferably CentOS desirable.

• Technical Degree or equivalent experience.

At Workday Inc, we foster a culture of collaboration and innovation. We encourage our employees to bring their ideas to the table and compete in a supportive and inclusive environment. We are committed to providing the necessary resources and opportunities for our employees to determine their own career path and successfully implement their ideas.

If you are an ambitious individual with a passion for data center operations and want to be part of a world-class company that is shaping the future, we would love to hear from you.

Equal Opportunity Employer

Workday Inc is an equal opportunity workplace. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected class.

Reasonable Accommodation

Workday Inc is dedicated to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the application process. If you require assistance or an accommodation due to a disability, please contact us at accommodations@workday.com.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: DC.Portland

 

Primary Location Base Pay Range: $96,100 USD - $144,100 USD

 

Additional US Location(s) Base Pay Range: $91,300 USD - $153,200 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!