Technology Service Management Product Delivery Lead

About this role:

Wells Fargo is seeking a Technology Service Management Product Delivery Lead that will partner with various product teams with innovative and highly collaborative technologies to drive continual improvement of IT Service Management. 

In this role, you will:

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking. Drive financial and business case development
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solution
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Required Qualifications:

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Agile and Product experience
• 4+ years of experience leading delivery of technology releases and deployments for mid to large business units in a large corporate environment

Desired Qualifications:

• Ability to influence and communication across all organizational levels, particularly executive management
• Strong understanding of IT Service Management
• Experience with Agile tools, such as Jira
• Experience leading large planning efforts across multiple product teams, including financial planning
• Ability to make timely and independent judgment decisions while working in a fast-paced and results driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Assisting the product manager with gaining transparency to risks, dependencies, and impediments within and outside the product
• Experience in machine learning or artificial intelligence is a plus

Job Expectations:

• Ability to travel up to 10% of the time
• Telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.