Software Engineering Senior Manager

About this role:

Wells Fargo is seeking a Software Engineering Senior Manager.

The Software Engineering Senior Manage ris part of the Workforce Experience & Productivity Solutions (WXPS) Operations and will be responsible for leading the IT Service Operations for Audio & Video operations. This involves leading the teams to maintain high availability of the Audio and Video infrastructure systems which includes identifying vulnerabilities in multimedia hardware’s, drift management, working with partner teams for vulnerability patching and upgrades, defining multimedia implementation standards, defining QOS, capacity management, call routing, API integrations for multimedia equipment’s, infrastructure upgrade/patching activities, defining transport protocols(SIP, H.323) and defining security protocols for mode of connectivity, API customization & integration. Experience with CISCO and Microsoft suite of

products for conferencing and collaboration services. You will also closely work with vendors and manufacturers for maintenance support,

implementation and configuration of multimedia devices.

In this role, you will:

• Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
• Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering
• Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers

Required Qualifications:

• 6+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience

Desired Qualifications:

• ​Candidate must have 15+ years of Production support experience and have led large IT operations support teams
• 8+ years of relevant experience in Leading large complex Audio, Video and Conferencing Technology Infrastructure
• environments
• Interpersonal Skills - Communication, flexibility, self-driven, team player
• General networking background (Routing, Load Balancing, Packet Capture and analysis, etc.)
• Strong knowledge of integration of messaging platforms with LDAP (OpenLDAP) directory.
• Expert knowledge on MS-Teams, Cisco Room Series, DX, SX, EX 60/90 knowledge is preferred.
• Have sound knowledge in working with unified communication platforms:
• Video Recording & Streaming/Webcast Solutions
• Video Conferencing Systems: Cisco Room series , DX, SX series, Ex60/90
• Microsoft teams, Crestron fusion knowledge, implementation experience
• Knowledge on ITIL Concepts like Incident management, Change management

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.