Senior Systems Operations Engineer

• About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer...

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Technical and functionally help the team members in the shift in case if they need any support. Work with managers to build the  provide the health check status of the team and the delivery.
• The primary responsibility of this job to  make sure that the supported application is available as per the agreed SLA and  make sure team is also adhering the SLA in the assigned shift.
• Attending India and US touch base meeting with team and partners
• Helping the team in building the domain and technical skill
• Contribute in the Sub –LOB initiative to represent the team
• Meeting SLA for Problem Tickets
• Responsible in bringing automation on support activities
• Provide report to the management Weekly/Monthly/Quarterly/Annual reporting of production issues
• Joining scrum calls with Platform & Dev teams to implement SRE/Platform wellness stories

Required Qualifications, US:

• 8 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Sound experience in ITIL process and scripting technologies.

Job Expectations:

• 8  years of experience in Production support(L1 & L2)  with sound knowledge and experience  on troubleshooting production issue . Expertise in SQL Servers or Oracle, Unix, Splunk, App Dynamics, Java or .Net. Flexible in working in multiple technologies.

·         Technical and functionally help the team members in the shift in case if they need any support. Work with managers to build the  provide the health check status of the team and the delivery.

·         The primary responsibility of this job to  make sure that the supported application is available as per the agreed SLA and  make sure team is also adhering the SLA in the assigned shift.

·         Attending EGS and Us touch base meeting with team and partners

·         Helping the team in building the domain and technical skill

·         Contribute in the Sub –LOB initiative to represent the team

·         Meeting SLA for Problem Tickets

·         Responsible in bringing automation on support activities

·         Provide report to the management Weekly/Monthly/Quarterly/Annual reporting of production issue

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.