Senior Specialty Systems Operations Engineer - Windows / Unix

About this role:

The Consumer Technology Platform Management team, part of Wells Fargo Enterprise Information Technology, is seeking an experienced and highly motivated Sr. Specialty Systems Operations Engineer to join our global technology team. You'll provide platform support for critical applications and infrastructure used throughout the Wells Fargo retail branch network. Additionally, you'll provide system support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Facilitate discussions on preventative action, root cause analysis and resolutions with service management
• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks
• Incident Management for complex technology issues impacting production
• Change Management and implementation of changes to production
• Support for our Application Development team members
• Execute on; and enhance our monitoring & observability strategy
• Automation of tasks to reduce toil and risk of human error
• Migration and support of Applications in the Azure public cloud

Required Qualifications, US:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of hands on Windows Systems Engineering experience
• 4+ years of hands on Windows Server Production Support/Administration experience
• 2+ years of experience with one or more Application monitoring/observability tools such as AppDynamics, Splunk, Elastic/Kibana, Prometheus, Grafana
• 2+ years of experience with one or more scripting / automation tools such as Python, bash, shell, PowerShell, Ansible, uDeploy, Terraform
• 1+ years of Cloud Technology Experience such as Microsoft Azure

Required Qualifications, International:

• Experience in systems engineering or technology architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Hands on experience with Linux/Unix (inc: Tomcat/Apache) support or systems administration experience
• Experience with Site Reliability Engineering (SRE) principles
• Experience resolving and working through escalated and complex issues
• Microsoft Azure AZ900 Certified
• Root Cause Analysis experience
• Agile/Scrum/Jira/Kanban/ServiceNow/Confluence
• Ability to Drive / Lead efforts with appropriate sense of urgency
• Strong desire to learn new technologies
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and analytical skills
• Ability to operate effectively in a geographically dispersed organization
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Job Expectations:

• Ability to work on call as assigned

• This position is/not eligible for Visa sponsorship.
• This position offers a hybrid work schedule.
• Relocation assistance is/is not available for this position

Pay Range

$96,600.00 - $171,800.00

Posting End Date:

14 Apr 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.