Senior Lead Digital Product Manager – Zelle Fraud and Scams

About this role:

Wells Fargo is seeking a Senior Lead Digital Product Manager to drive strategy and develop industry leading fraud and scam mitigation capabilities while maintaining the best customer experience possible for Zelle users. This new role will report directly to the Pay-a-Person Product Management Director within the Consumer, Small & Business Banking (CSBB) Payments Group.  This individual will be responsible for the overall reduction and management of Fraud and Scams within Zelle and the rest of the Pay-a-Person Job-to-be-done. This leader will be accountable for leading cross-functional working groups and driving fraud and scams out of the Zelle ecosystem while balancing the need for a best-in-class customer experience by minimizing false positives and improving existing processes to ensure stellar customer servicing.  This person will inform the end-to-end customer experience, overall Pay-a-Person business strategy, OKRS (Objectives and Key Results), and enable the on-going execution and success of the business. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Own, define, and drive the Pay-a-Person Job-to-be-done Fraud and Scam mitigation roadmap and strategy

• Lead internal fraud and scam reduction efforts relating to EWS and the Zelle network

• Partner closely with Fraud teams to meet goals associated with Fraud and Scam reduction

• Ensure compliance with regulations and payment network rules related to Fraud and Scam mitigation, reporting, and practices

• Analyze customer and results-oriented information

• Perform market research related to development and testing of services and products

• Influence companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management

• Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of experience within a financial services organization working on the mitigation of Payments Fraud and Scams

• Background and experience with Zelle and the Early Warning Services network

• Strong understanding of compliance requirements (ie. Reg E) related to payment products

• Experience with understanding fraud trends and developing strategies to mitigate loss and customer impact

• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

• Strong analytical skills with high attention to detail and accuracy

• Strong understanding of emerging payments trends and payment rails

• Proven ability to influence, educate and advocate for an idea or vision and gain alignment.

• Ability to visualize, articulate, and solve problems.

• Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners

• Ability to create clear and compelling presentations with exceptional strategic “storytelling” skills.

• Exceptional organization, coordination, and time management skills

• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 25% of time

• This position is not eligible for Visa sponsorship

• Required location(s) listed below.

Job posting may come down early due to volume of applicants

Posting Locations:  

• NC-Charlotte: 401 S Tryon St Charlotte, NC 28202

• MN-Minneapolis: 550 S 4th St Minneapolis, MN 55415

• AZ-Phoenix: 11601 N Black Canyon Hwy Phoenix, AZ 85029

• AZ-Chandler: 2700 S Price Road Chandler, AZ 85286  

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.