National Branch Network Staffing Director

About this role:

Wells Fargo is seeking a Business Execution Director as part of Consumer, Small and Business Banking. This Branch Network Staffing Leader will interface with the bank’s executive management team to ensure the branch workforce is optimized to maximize growth and the customer experience, maintain efficiency, and execute on strategic initiatives. This individual will lead a team responsible for developing and executing staffing strategies and implementing standard processes driven by strong data analytics. They will drive the strategic objectives through the application of analytics, consulting, and change management. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Provide strategy, vision and direction related to the branch network staffing model and execution. Owner of the Staffing RAU

• Function as a senior advisor to Branch Banking Senior Executive on all things related to branch staffing

• Manage and maintain the staffing model activities, standards, and parameters, ensuring alignment to the bank’s current operating environment and strategy

• Monitor, analyze and evaluate staffing model effectiveness working closely with the bank’s management teams to ensure the model is in line with the current branch operating environment, business initiatives, and hiring practices

• Use advanced knowledge to make highly complex judgements with a noticeable impact on functional results

• Partner with Analytics team to ensure workforce optimization

• Consult CSBB Finance team throughout the year to review FTE staffing targets

• Act as liaison to regions to ensure region target, reports, and tools are appropriate and consistent with enterprise priorities

• Anticipate factors that could influence branch staffing and make timely recommendations as appropriate

• Own the end-to-end process of staffing the branches from strategy to overseeing the model to the processes that ensure effective execution

• Develop, execute, and maintain staffing models and strategies to meet business objectives including rural branches, standard hours, part time/full time mix, and Saturday hours

• Identify and recommend opportunities for process improvements to meet business objectives

• Identify trends including root cause; review complaints, NPS, and Loudspeaker feedback to proactively identify issues impacting workforce management. Escalate to Branch Senior Executive as appropriate

• Monitor branch activity and feedback; incorporate findings into the staffing strategy to optimize effectiveness

• Streamline and optimize existing reporting and KPI’s to ensure alignment with strategy and business objectives

• Partner with Finance team to ensure field leaders have comprehensive data to conduct effective Workforce Planning discussions

• Proactively recommend enhancements to staffing strategy and execution to drive an optimal customer and employee experience

• Communicate, educate and influence executives on complex concepts with clarity and guide them on interpreting and applying workforce recommendations across the branch network

• Partner with readiness team to create and deliver training as appropriate.

• Develop and guide a culture of talent development to meet business objectives and in support of CSBB strategy

Required Qualifications, US:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management experience

Desired Qualifications:

• Demonstrated leadership capability with exceptional execution skills

• Strong understanding of business drivers and processes

• An effective influencer that has credibility with business leaders and ability to offer credible challenge as needed

• Strong strategic thinker and change leader with proven success delivering results

• Exceptional risk management and compliance knowledge and skills

• Ability to put the customer at the center of all decisions and actions

• Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals

• Strong focus on managing risk and compliance and expertise in compliance/regulatory requirements

• Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight

• Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management

• Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex

• Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization

• 10+ year banking experience with deep understanding of key functions in a retail bank

• Demonstrated experience developing and executing retail banking staffing strategies

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 25% of time

• This position is not eligible for Visa sponsorship

• Required location listed below

Job posting may come down early due to volume of applicants

Posting Location:

• 401 S Tryon St Charlotte, NC 28202

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.