Lead Systems Operations Process Engineer

Responsible for conceptualizing and advancing the creation and cohesion of new tools, processes, models, and technologies to optimize IT service management processes, ensuring efficiency, and implementing improvements toward operational excellence.  Success in this role will require process engineering expertise, technical competency, analytical and critical thinking, and communication skills, along with the ability to drive to results.

In this role, you will:

• Conduct thorough analysis of existing ITSM processes to identify inefficiencies and areas for improvement
• Develop and implement strategies to optimize production processes, improve operational reliability, and enhance overall efficiency
• Collaborate with cross-functional teams to gather data, conduct experiments, and implement solutions that align with organizational goals.
• Design and implement process improvements, including the use of new technologies, methodologies, and algorithms
• Monitor and evaluate process performance metrics and KPIs to ensure continuous improvement and compliance with industry ITSM standards
• Support production teams through RCA analysis and implementation of correctional actions
• Stay updated on industry trends, emerging technologies, and best practices to drive innovation for preventing, detecting, and responding to factors affecting system availability
• Develop and maintain documentation for designs, processes, models, procedures, and guidelines
• Train and mentor team members on process optimization and improvement methodologies

Required Qualifications:

• 5+ years of Systems Engineering, Systems Analysis, Technology Architecture, Process Engineering, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, and education

Desired Qualifications:

• Experience writing pseudocode and prototyping solutions in an enterprise environment
• Demonstrable experience with Business Process Design, Process Modelling, Service modelling & current & target operating models in the IT department
• Proficient in AI/ML modelling and algorithms with a command of clustering, regression, and classification use cases
• Familiar with statistical analysis, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Exposure to process modelling techniques and standard notations like BPMN, UML, EPC, etc
• Hands on experience with modelling tools
• Should be well versed with process improvement techniques like Lean, Six Sigma etc
• Experience with Risk Identification Techniques like root cause analysis will be an added advantage
• Strong communication & collaboration skills to drive meetings with numerous stakeholders to achieve outcomes

Job Expectations:

• Looking for process engineers with relevant experience on driving process improvements, process re-engineering using BPM and business modelling methodology
• The ideal candidate should have exposure using clean slate approach to understand current state of the business and process, create future states by identifying opportunities to improve business processes, risks and control gaps
• The role will require collaboration with multiple stakeholders to create high level and decomposed states of the processes, process attributes like metrics, KPI’s, KRI’s etc
• Use process engineering hat to suggest process changes, improvements, and measures to mitigate risk and control gaps

Pay Range

$96,600.00 - $206,100.00

Posting End Date:

23 Apr 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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