Lead Product Manager

About this role:

Wells Fargo is seeking a Lead Product Manager in Consumer Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead complex initiatives including establishing marketing programs for new products or enhancements
• Conduct market research and market results-oriented analysis for major products and services
• Review and analyze complex major product lines and services
• Discover and analyze pain points on current capabilities and turn them into opportunities/future enhancements
• Partner with stakeholders across different channels to ensure we build a consistent experience for our customers
• Develop an in depth understanding of the current processed and be a SME of the product
• Design thinking approach towards problem solving
• Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
• Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
• Lead projects, teams, or serve as a mentor to less experienced staff

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Lead complex initiatives for new products or enhancements
• Conduct customer research and results-oriented analysis for major products and services
• Review and analyze complex major product lines and services
• Implement change delivery solutions for the portfolio's technology process work of low to moderate complexity
• Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
• Oversee risk management to meet deliverables and drive new initiatives
• Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
• Lead projects, teams, or serve as a mentor to less experienced staff
• Lead complex initiatives through research and creativity
• Investigate behaviors to derive potential strategies to improve customer engagement
• Identify customer pain points to improve the customer experience
• Lead the team to create new designs to inspire and address internal partners and engage external clients
• Collaborate and consult with peers, colleagues and mid-level to experienced managers to create strategies to engage the customer
• Improve customer service by solving operational issues.
• Support the unit's commitment to customers' satisfaction through fast and courteous service via contact center and other channels
• Collaborate with designers to improve customer journeys across card servicing
• Define customer persona’s to ensure analysis and solutions are done from the customer’s perspective
• Agile experience

Job Expectations:

• Ability to travel up to 10% of the time
• Ability to work on-site at one of the posted work locations

Posting Locations:

• Charlotte, North Carolina
• Wilmington, Delaware

This position is not eligible for Visa sponsorship.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.