Lead Infrastructure Engineer - Automation, Middleware SRE for cyber recovery

Job Description

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer for our Cyber Recovery team who is an expert in configuring Grafana and Prometheus at the enterprise level.

In this role, you will:

• Collaborate with cross-functional stakeholders, develop an effective service management architecture and strategy for each of the service management practice areas, ensuring that policies weigh velocity with compliance, and are reflected in the ServiceNow configuration and, and that practices are sufficiently documented
• Establish a metrics framework using analytics capabilities focusing on automated, real-time dashboards based on defined measures, metrics and Key Performance Indicators (KPIs)
• Lead complex technology initiatives including those that are companywide with broad impact
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Define, build and maintain scorecards across on assigned portfolio and drive corrective action: calls, service levels, stability, requests, problems, etc.
• Partner with network, database, compute and application teams to drive ITIL processes
• Manage execution of disaster recovery, business continuity processes and events
• Enforce the organization’s KPIs and SLAs and ensure communication, understanding, and implementation by all related cross-functional teams and team members
• Ensure employee performance is in line with company standards, deliver performance evaluations and provide coaching and mentoring that fosters employee satisfaction and growth.
• Drive a blameless culture of technical excellence via the participation and/or facilitation of blameless postmortem activities positioned to accelerate the continuous improvement cycle
• Act as a change agent in a knowledge centric organization by contributing to the improvement of tools and processes that enable a streamlined, efficient, and effective customer support environment
• Ensure that the depth and breadth of the team’s technical skills are maintained, enhanced, and remain up to date with industry trends and Wells Fargo’s technology strategy

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Extensive experience in data collection, categorization and visualization techniques using Prometheus and Grafana.
• Hands On Experience building “Single Panel of Glass” Aggregation dashboards using Grafana
• In depth experience in integrating Grafana with plugins from Splunk, App Dynamics APM, Dynatrace APM, Elastic APM, MongoDB, OracleDB, DB2 and ServiceNow.
• In-depth understanding of the Open Telemetry Framework and experience in scaling observability.
• 4+ years of proven experience with scripting languages (Python, Shell/Bash, JavaScript)
• 3+ years of scripting and task automation (Python, JSON, YAML)
• 3+ years of Ansible playbook development

Job Expectations:

• This position carries an in-office expectation and is thus not eligible for remote work
• This position is not available for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.