Infrastructure Engineer

About this role:

Wells Fargo is seeking an Infrastructure Engineer within the Foundational Hosting Environments (FHE) team and reports directly to the Data Center Site Manager responsible for one or more Core/Regional Data Centers. This position is responsible for design, build, enhance and integrate the technology infrastructure required to support various portfolios. It is also a governing focal point for all site activities, ensuring site integrity and systems availability through the enforcement of corporate security and governance policies, information processing facility specifications, technology standards, processes, and disciplines.

You will provide proactive identification of risk and the creation and execution of risk remediation plans. Also, provide direction or guidance to less experienced staff comprised of a team of data center engineers covering 7x24x365+ managing the physical data center hardware and Layer1 cabling changes. Oversees scheduling of installations, decommissions, research, and troubleshooting of hardware and environmental events related to data center availability. Must be capable of taking calculated risk with the best interest of the shareholder in mind, make sound decisions in the absence of detailed instruction, create, implement, and maintain management policies, standards and guidelines designed to implement, support, and protect our most valuable IT assets. Responsible for establishing, standardizing, and implementing site specific operations policies, standards, and guidelines in collaboration with the Corporate Properties Group and other site management partners.

In this role, you will:

• Troubleshoot and resolve first level network and wireless issues

• Troubleshoot and resolve tickets during implementation of store networks

• Support initiatives that deliver workable end to end infrastructure solutions

• Participate in test planning and execution

• Communicate with end users to provide timely and accurate information and status updates

• Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio

• Present recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Responsible for Asset management that includes inventory management, ordering, shipping and receiving

• Receive and unpack hardware, servers and other equipment

• Hardware Rack and Stack

• Provision and install Power and Network Cables

• Complete diagnostic and quality assurance inspections

• Perform Audits and Data Corrections to ensure all inventory controls are met

• Reconcile and report inventory discrepancies​

Required Qualifications, US:

• 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of data center experience - working with server, storage, network and mainframe hardware

• In-depth knowledge and understanding of IPv4 & IPv6 subnetting and VLAN technologies to perform FQDN generation and assignments

Desired Qualifications:

• Experience supporting technology at an enterprise-level

• Ability to interact effectively at varying levels of the business and technical organizations; including management

• Excellent verbal, written, and interpersonal communication skills

• Proficiency with server, storage, mainframe, and network hardware

• Proficiency with Layer 1 Infrastructure deployments

• Extensive knowledge of data center operations (space, power, cooling and network)

• Experience Evaluating existing environments for component upgrade, chassis upgrade, or decommission

• Responsible for Asset management that includes inventory management, ordering, shipping and receiving.

• Precise attention to detail and strong organization skills

• Focus on strong risk management in critical environments

Job Expectations:

• Flexibility to work in a 24/7 environment

• Ability to work nights, weekends, and/or holidays as needed or scheduled

• Must be able to lift 50lbs

• Work hours operate in a 3x12 (week 1) and 4x12 (week 2) rotating shift- 7 a.m. to 7 p.m. and 7 p.m. to 7 a.m.

Job Location:

• 2501 Edmonds Ln., Lewisville, TX 75067

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.