Head of Foundational Hosting Infrastructure Technology Executive

Title:              Head of Foundational Hosting Infrastructure-Technology Executive

Reports to: EVP Foundation Hosting Platforms

•       NY, NJ, Charlotte NC, Irving TX, AZ

Wells Fargo Technology

Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.

Wells Fargo Technology’s goal is to exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. Wells Fargo Technology impacts customers directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs.  Wells Fargo Technology strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence.

The Wells Fargo Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. We also help customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver value-added products and services. To do this, Wells Fargo Technology draws on the talents and motivation of thousands of technology team members across the enterprise.

Chief Technology Office

The Chief Technology Office (CTO) supports and delivers enterprise infrastructure and tech for tech services that enable Wells Fargo customers globally. The group is responsible for enterprise-wide services across the global footprint, including networking, production services, developer experience tools, centralized technology governance and controls, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.

CTO is undergoing a major transformation in the way we deliver services, including new cloud modeled data centers, new and modern development tools, adoption of a product operating model based on agile principles, and a customer-center frictionless delivery approach. The transformation effort aligns resources to the standard total business management approach, combined with a simplified, product-oriented re-structuring requiring a shift from command and control to collaborate to automate, placing speedy standardized solutions in the hands of the consumer directly. This move supports the ten-year vision of Wells Fargo Technology to operate fully in the cloud.

Position Responsibilities and Expected Outcomes

Head of Foundational Hosting Infrastructure

CTO is hiring an executive leader that possess broad-based experience transforming technology organizations within a regulated environment and complex architectural, financial and talent constraints. The new Chief Technology Office (CTO) – Foundational Hosting Platform (FHP) – Head of Foundational Hosting Infrastructure position will lead the consolidated organizational product transformation into a sustainable FHP-Risk and Resiliency (FHP-RR) governed function using a risk-based approach to achieve talent, tools, and techniques compliant with required industry rules, regulations, and laws. The Managing Director leader will set the holistic strategy to support highly complex technology operations resiliency and risk functions with a focus on ensuring accountability and effective interaction to all levels across Wells Fargo stakeholders to successfully risk manage and close regulatory exam actions to sustainability and continuous transformational improvement. You will own the strategic roadmaps for Compute, Storage and Mainframe technologies.

This position is necessary to consolidate three products and/or organizational functions within the Foundational Hosting Platform (FHP) to build resiliency and risk efficiencies and align with regulatory rules, regulations, and laws to reach control sustainability continuous improvement, and governance across the Compute, Storage and Mainframe & Midrange Services along with Automation Services and Data Protection Services.  The environment consists of 42,000 physical servers, ~130K Virtual Machine Servers, ~800 Petabytes of Block, File, Object, and backup storage. Mainframe, Midrange, and Unisys compute environments requiring high availability, local and geographic resilience, and data protection.

Critical Leadership Capabilities

Strategic Thinking

• Anticipates future end-consumer needs.
• Provides board-level communication of efforts and progress.
• Translates strategies into specific objectives and key results for units and individuals.
• Collaborates across the organization to proactively execute on needed outcomes.

Driving Results

• Delivery-oriented with a concentrated focus on quality for cornerstone capabilities.
• Demonstrates strong sense of accountability, with a willingness to fail and persevere.
• Reviews performance and progress on a regular basis to ensure team is achieving results.
• Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.

Collaborating and Influencing

• Designs a delivery culture centered on agile skill growth.
• Seeks the best outcome for customers independent of domain or scope of control.
• Strategically engages key stakeholders to shape end-state designs.

Building People Capability

• Serves as a talent magnet for the technology organization within Wells Fargo Technology.
• Dedicates time and energy to maintaining and growing followership of high-caliber, highly motivated talent.
• Gives critical feedback in behavioral terms and discusses suggestions for improvement.
• Uses existing institutional programs and brings new practices and strategies to support employees’ career growth in individual ways.
• Uses a regular assessment and feedback process to focus the development effort.

Required Qualifications

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of Management experience

Desired Qualifications 

• Familiar with infrastructure as code development and software creation, desired familiarity with Terraform, Ansible, PowerShell, Python, and Java.
• Expertise in vendor and contract management on more than +2B in assets.
• Familiar with mainframe and midrange, to drive modernization work to integrate into the enterprise pipeline.
• Proven experience in data center exits and migration while evolving to modern infrastructure and automation.
• The candidate must be comfortable in front of large audiences to develop, influence and foster the community.
• Demonstratable knowledge and understanding of technology support: large information technology (IT) environment, multiple computing environments, operating systems, and hardware platforms.
• Knowledge and understanding of technology support: web and services platforms along with system integration: engineering or platform engineering experience.
• Must have strong executive presentation and relationship building skills. Ability to present a message clearly and succinctly to business leaders, product leaders and very large and executive audiences.
• Extensive experience in technology leadership roles within the financial services industry, preferably in a large-scale enterprise environment.
• Strong expertise in risk controls self-assessment and implementing effective risk management strategies.
• Proven track record of developing and executing technology strategies aligned with business objectives.
• Deep understanding of regulatory compliance, security, and privacy requirements within the financial services sector.
• Strong leadership skills with the ability to inspire and lead teams through transformational change.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Strategic mindset and the ability to think critically and solve complex problems.
• Transformation experience within large matrixed organizations and how to simplify the organization.
• Understanding of different approaches towards organizational design.
• Understanding of financial and budgeting practices and how an enterprise would operate in a product centric manner.
• Understanding of complex organizational design.
• High level understanding of enterprise and domain architecture.

Pay Range

$249,500.00 - $518,300.00

Posting End Date:

18 Apr 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.